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Exchange 2007 Information Store and System Attendant not starting on reboot, or manually.

Posted on 2010-08-29
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Last Modified: 2012-08-13
We just migrated from Exchange 2003 to 2007, and have finished moving all of the mailboxes to the new box and routed mail to it.  It seemed to be working fine, but after a reboot the Info Store and System Attendant servies don't start, and can't be started manually.  The only thing I've got to work is reboot the server a few times and they'll restart, until now where they won't seem to start.  I've noticed the following System Event Log.

Event ID 7024
Source Service Control Manager EventLog Provider

The Microsoft Exchange Information Store terminated with the server specific error 0 (0x0).

Any help provided would be greatly appreciated.
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Question by:Go-GBS
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8 Comments
 

Author Comment

by:Go-GBS
ID: 33553434
Forgot to add, running on Server 2008 Standard x64.
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LVL 10

Expert Comment

by:dhruvarajp
ID: 33553556
no worries
here you go
http://support.microsoft.com/kb/285116 

apply that fix and you are done
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Author Comment

by:Go-GBS
ID: 33553566
Ok, I checked that and the System account has Full Control on the Setup key, same result.
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Accepted Solution

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Go-GBS earned 0 total points
ID: 33553586
Sorry for leaving this part out, but I didn't realize it until now.  An associate of mine was installing BES Express and couldn't get it to work, once I uninstalled it and all SQL installed on the server, rebooted the server all the services started back up.  Not sure why the BESX was affecting it though.
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LVL 10

Expert Comment

by:dhruvarajp
ID: 33553615
hm.. that might be temporary .. what it apeared to be
i think the issue will reapear .. hope does not

but if does
Look for the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan and set "Enabled" to a value of 0. Stop and restart the exchange services.

and make sure that you add exclusions in the antivirus software
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Author Comment

by:Go-GBS
ID: 33553621
Ok, I'll check, but I don't think there is any antivirus software on it.
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LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33555569
Hi,

Refer this article:
http://support.microsoft.com/kb/940845

Hope this helps,
Shree
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Author Comment

by:Go-GBS
ID: 33557539
On that last post, does it matter that my server isn't a Global Catalog Server?
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