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Citrix XenApp hangs on "negotiating capabilities"

Hi,

I'm having problems connecting via citrix XenApp (what is odd is i have been using this connection for about a year now until it failed the other day)

To connect:
1. I log on to a VPN  ( VPN-1 SecureClient)
2. I click on the Citrix Xenapp custom connection I have made.
3. On Citrix dialog box -- it hangs on Connection Established... Negotiating capabilities

I have tried various suggestions from forums like allowing permissions on HKLM\SOFTWARE\Microsoft\MSLicensing
Deleting the HKLM\SOFTWARE\Microsoft\MSLicensing\store\License000x

No avail.

I tried creating a new custom connection as well -- but this time whenever I click on the dropdown menu for server list I get the "no server names returned".

I'm frustrated can somebody please help.

thanks!
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fables2010
Asked:
fables2010
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1 Solution
 
dnsguru44Commented:
There are a few things that could cause this so let's drill down on your issue.

First question:  Are you eventually able to launch the application even though it might saying "negotiating capabilities" for 10, 20+ minutes, or does it time out?
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fables2010Author Commented:
No it times out.

I have been trying to connect and without doing anything other the fixes i have mentioned yesterday
It has gotten worse. Now it hangs on "connection in progress"
then eventually saying " Cannot connect to the Citrix XenApp server"
The Citrix XenApp server is not available"


Background:
 I could connect to citrix without any issues before and my colleagues can also connect
but now it seems I am the only one who can't connect

I'm on Win7 but I have a virtual box ( SUN) installed and it runs on win XP ( I do this because the client VPN can apparently be installed on XP)
I connect to Client VPN ( CheckPoint VPN-1 Secure Client)
then connect to the Citrix Xenapp

I tried netstat I could see connection was established with the server I am trying to connect to with citrix when I was still encountering the the negotiating capabilities

Now --- I totally cannot connect

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dnsguru44Commented:
Do you have the latest client on windows 7?  12.0
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fables2010Author Commented:
I'm actually running a virtual box on my win7 ---
so in there, my OS is WinXP service pack 2

the version i am running is 11
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dnsguru44Commented:
Oh, got it, I had it backwards...

So two things, first install the latest client.  Secondly, have you verified that it works without the virtual box?
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dnsguru44Commented:
Open a command prompt on the XP machine.

Telnet to the citrix server port 1494 and you should receive a response of ICAICAICAICA (see attached image)

citrix-telnet-reply.JPG
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fables2010Author Commented:
I can't do it outside of the virtual box as the VPN Secureclient cannot be installed on win7
( I know its very frustrating --- the one we are provided only runs on XP -- i can't run it in Win7 even in compatibility mode)

We do not use citrix webplugin -- i might be wrong but the version 12 i can see is for webplugin.. is there a hostedapp version?

If so, i would appreciat if can send me the link

I'm not really a network person --- i just use citrix to connect to a clients machine.

I appreciate all the info
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dnsguru44Commented:


Yes, it's called "online plug in"  first link on the client download page at citrix.com
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dnsguru44Commented:
Also let me clarify my question about asking if it worked without the vbox.

Have you successfully installed the client such as a laptop running xp and the vpn client (no Virtual box)?
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fables2010Author Commented:
i tried the telnet but i don't receive  response of ICAICAICAICA
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fables2010Author Commented:
I haven't tried on a laptop running on XP

The thing is -- this citrix setup was working until last Sunday when it hung on negotiating capabilities.
and when I tried again this morning --- it could not establish a connection
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dnsguru44Commented:
Are you the administrator on this citrix server?  If not, it actually could be a server related issue.  
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fables2010Author Commented:
I'm not sure really.
I guess I have to ask the clients network people
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dnsguru44Commented:
Yes, especially if it was working and now it's not...  This issue is one you certainly want to address with your client.  Good Luck and let me know how it goes.
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fables2010Author Commented:
Thanks dnsguru

apprently, i was presented with a solution from a colleague. He did not use citrix at all but just installed a different VPN and just jump from a certain machine to another.

point is yours! thanks for your patience
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dnsguru44Commented:
Also... if you think it might be local to your machine and you have access to a pc on the internal lan, you could rdp to that pc, launch a browser and see if you can connet to citrix server.
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Freda Driscoll-SbarDirector of System OperationsCommented:
What fixed it for a non-local admin user was to grant full permissions on the registry key: MSLicensing.
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