Solved

imap in outlook 2010 cannot connect to exchange 2003

Posted on 2010-08-29
9
1,450 Views
Last Modified: 2012-06-27
Hi,

We uninstalled Office 2003 and clean installed with 2010.
We have problem where the users are using outlook 2010 imap cannot connect to exchange 2003. the users get prompted for password as soon as the outlook has finished migrating profile and open.

We have tried to remove the profile and created new profile but the users still can't connect using imap.
It works with 2007 when we downgraded but not with 2010.
We have tried axigen outlook connector but it's still not working under 2010.

Please advise if you have the workaround.

thanks
0
Comment
Question by:DAHITSydney
  • 6
  • 2
9 Comments
 
LVL 21

Expert Comment

by:chapmanjw
Comment Utility
What is the specific error that is occurring?  Is it just not accepting the username and password?

You might try using "domain\username" for the username.
0
 
LVL 15

Expert Comment

by:weinberk
Comment Utility
Have you tried installing on a machine that hasn't had office on it before, or by removing the old version, restarting, and then installing office 2010?  Are you using the autoconfigure functionality of Outlook 2010?  Obvious question, but are you sure the settings are correct?
0
 
LVL 2

Author Comment

by:DAHITSydney
Comment Utility
hi there,

chapmanjw: i've tried with or without the "domain\username". no joy, still asking for username and password.

weinberk: Yes; i've tried from a brand new machine from the image with office 2010. we didn't use autoconfigure; we set it up manually and yes; we double-triple checked the settings; and they are all looks good.

from the event viewer:
"A new Microsoft Exchange account cannot be manually configured while Outlook is running. To add a manually configured account, exit Outlook. In Control Panel, open Mail, and then click E-mail Accounts."

I've tried to close outlook and create the profile from "control panel - mail - new profile" but still no joy; asking for the username and password.

cheers.
0
 
LVL 2

Author Comment

by:DAHITSydney
Comment Utility
weinberk: we just tried "autoconfigure" as well; but still no joy.

cheers.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 21

Expert Comment

by:chapmanjw
Comment Utility
Try setting up the profile outside of Outlook.  Close Outlook completely and open the Mail icon in the Control Panel.  Create the profile there and setup the account.  After setting up the account there, try opening Outlook.
0
 
LVL 2

Author Comment

by:DAHITSydney
Comment Utility
Hi Chapmanjw;

as per my comment above; i've tried that method; but still no joy.

also i've done another test; i've disabled Trend Micro AV as well; but still no joy.

cheers.
0
 
LVL 2

Author Comment

by:DAHITSydney
Comment Utility
Hi chapmanjw, it didn't work, i've tried to setup the profile while outlook is closed but it still prompt me for password.
but when you downgrad it to 2003 or 2007, it work seamlessly without having to reconfigure the account.
0
 
LVL 2

Accepted Solution

by:
DAHITSydney earned 0 total points
Comment Utility
solve it by myself.
points refund please.

thank you.
0
 
LVL 2

Author Comment

by:DAHITSydney
Comment Utility
FYI, it works when the exchange 2003 server uses SSL (port 993) for outgoing mail and TLS for incoming.
previously it was setup to connect via port 143 and won't work with outlook 2010
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Suggested Solutions

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now