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Outlook 2010 opens up a "file download" window with every email

In Outlook 2010 everytime I click on an email that I've received a "file download" window pops up. It looks like an internet page with links. How do I disable this. It happens with every single email. I just understand the basics so I really appreciate any help someone can give me. Thanks!
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sueholland
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sueholland
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
It is not a feature of Office 2010. Open Control Panel -> Programs and Features -> Microsoft Office 2010 and select Change. Do an office repair. See if that helps, and let us know. ... Thinkpads_User
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suehollandAuthor Commented:
Thank you for your help. I did the Office repair but unfortunatley that did not do the trick. I am still getting the window pop-up pages everytime I open an email.
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aZLAn2000Commented:
Please remove any signatures and themes you are using. I think you might find an object in either of them that triggers this file download dialog.
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suehollandAuthor Commented:
Thanks for the suggestion. I do not have any signatures and restored the default settings to outlook. The window that pops up each time I try to open an email says "temporary folder". It downloads quickly then another window pops up. In this window there seems to be links to everything that the sender has ever sent me. Hopefully I'm explaining a little better what is happening so my issue can be figured out. Thanks!
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John HurstBusiness Consultant (Owner)Commented:
Consider doing a complete uninstall of Office 2010, restart and full (not typical) reinstall. If that doesn't work, then perhaps one of your incoming emails was infected with a virus. ... Thinkpads_User
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suehollandAuthor Commented:
Thanks. I will try that. Hopefully it will work. :)
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suehollandAuthor Commented:
I did a complete uninstall of Office 2010 and full reinstall and my problem still exists. My outlook at one point became frozen so when I restarted it started in safe mode. The problem of the "temp file download" windows popping up--vanished--until I restarted and the problem was back when not in safe mode. I am very confused.
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aZLAn2000Commented:
Then it has to be an add-on og COM add-in. Try disable all of them and see if it helps. Then enable them one by one until the problem is back. Then you should know what's going on.
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suehollandAuthor Commented:
That was it! I disabled all the add-ins. Problem solved. I can't thank you enough!
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suehollandAuthor Commented:
Very helpful. Easy to understand. Thank you!
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