Blackberry Will not connect to server
Posted on 2010-08-30
We're running BES with exchange. We've just moved the BES server to a new server. Old server being PTSI and the new server is PTSI1. I did not do the move and not very familiar with the whole system. When trying to connect the blackberrys to the new server this is what's happening. Through BES I resend and activation password, the password is recieved through exchange. From the blackberry I'm entering the Email address and activation password, as soon as I do so I get another email in outlook stating the following "This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server." And the at that point the blackberry just hangs on "Contacting server" every 15 minutes or so it states it cannot connect and asked to try again. All services are running. Any help would be GREATFULLY appreciated!!!!