outlook 2003 preview panel crashing after windows XP update to .net framework 3.5sp1

Try doing the following..
Outlook.exe /safe
Outlook.exe /safe:3
Outlook.exe /resetnavpane

Another thing you can do is create a new Outlook profile to see if this fixes your issue. You do this from the mail applet in the control panel.

Forgot to mention that you can also do Outlook.exe /cleanviews.

Thank you, Guru. For sure I will try your suggestions. One question:
Should I run dos panel and go to outlook folder to run those commands under administrator account?
The preview panel crashing happened under normal user account. (I am running exchange 2003.)

Do these commands from the Run command. Run this with the account you were having issues with. This will test to see what may be casuing the issue here.

Hi, Guru,

I tried the commands you suggested. It does not help to solve the problem. It shows me something when I use different commands. When I use outlook.exe /cleanviews, the preview panel refreshing  is faster than before when I switch between calendar and inbox. But it is only one time. After that I switch between calendar and inbox many times, the refreshing speed is slow down till get preview panel crashing again.

Is it a preview panel cach refreshing issue? Any ideas? Thanks.

Justin

What you might want to do is create a new Outlook profile and test with this. You do this from the mail applet in the contol panel. Another thing i would suggest is doing a Outlook Detect and Repair (do this by clicking the HELP in Outlook). If doesn't work you can try uninstalling and reinstalling the office suite. When you do this make sure that you delete any folders that are left over from the uninstall.

Make sure you try a new profile before you do the repair/uninstall.

You can restore to a previous point or do a Microsoft Office update.

My office 2003 has already updated to SP3. If I have to do the re-install, I can only do it on coming weekend because many things need to be backup before re-install. Thanks.

I need to do more test and re-installation is not the best idea for me, but I have to do it because there is no other solutions.