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Magento can not send email

Posted on 2010-08-30
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Last Modified: 2012-05-10
I am using Magento 1.4.1.1.

All the email configuration in system-configuration has been configured to valid emails.

However, when customer put order on the website, magento said email was sent, but in fact it never did. the "contact us"  on website also show "Unable to submit your request. Please, try again later".  I try to enter gmail, yahoo email in the magento admin, none of them work...

thank you for your help.

Daniel
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Question by:hostyet
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LVL 12

Expert Comment

by:miked2004
ID: 33567067
1. Where is your site hosted?
2. What OS is it running on?
3. Is the site live? IF so what is the address?
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Author Comment

by:hostyet
ID: 33567782
my site is host on crucialwebhost, it is dedicated to Magento.

My site is live, it is URL is: www.ChinaDist.com

This is the 3rd Magento websites I implemented, first time had the email problem. I am wondering what will be the step to do troubleshooting? I have no clue where goes wrong.

Thanks,
Daniel


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LVL 12

Expert Comment

by:miked2004
ID: 33567846
Here is what I would do:

Easiest  way to test this is using  the contact form.

1. open the contact form controller. /app/code/mage/contacts/controllers/indexcontroller.php
2. the postAction function is the action that send the email. try to debug it from there. See if any of the validation if statements fail. then see if the error is from the emails send method.
Just keep back tracking till you get a real error message.
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Author Comment

by:hostyet
ID: 33569022
I am not a "technical guy " ... except for debug...is there any less technical ways to try it?

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Accepted Solution

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miked2004 earned 500 total points
ID: 33569126
Not Really, All the technical error messages are replaced by friendly errors.
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Author Closing Comment

by:hostyet
ID: 33776010
The info is useless.
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Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

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