Elastix CDR Reports.  Outgoing calls not showing up in CDR unless they are internal.

Posted on 2010-08-30
Medium Priority
Last Modified: 2013-12-21
Just wondering if anyone knew why my external calls will not show up in our elastix CDR report only internal outbound calls show up.
Question by:Don Coleman
  • 2

Accepted Solution

nasirbest earned 2000 total points
ID: 33765028
may be you have not setup your billing trunks.

1. goto Reports => Billing => Billing Setup
2. Tick your desired outgoing trunk and press "Billing Capable"

Also checkout ICTInvoice, elastix invoicing module from http://sourceforge.net/projects/ictinvoice/ 

Author Comment

by:Don Coleman
ID: 33773351
Ok that allows me to see internal outgoing calls but does not allow me to see who made the call only shows our phone # made the call not which extension.  Do you know of a way to track internal extension outbound calls.

Expert Comment

ID: 33775613
You can search "CDR Report" by source channel and can use "Summery by Extension". but there is no way in billing report to filter record via source channel.

however as I mentioned earlier ICTInovice can provide extension based invoices with complete CDR

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