Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Avaya IP DECT phone does not have dial tone

Posted on 2010-08-30
4
1,857 Views
Last Modified: 2012-05-10
I have a user that used to have a 4610 sw ip phone but then left the company for a few months, where I gave her phone, but not her extension to a new user. She has returned so I had a spare 3711 IP DECT phone to give her. After adding the phone to her extension through the subscription utility in the Mobility Manager, the phone sucessfully subscribes. The problem is that I can't make a call and I can't get a dial tone at all. When pressing the button to make a call the phone flashes a message that says "Please wait" and then makes two tones like it hung up with out even giving a dial tone. I have tried deleting settings and re-subscribing the phone, nothing seems to work. The only thing I have not done is delete and readd the user in the Avaya manager, which I would rather not do. I have been able to move users from different phones before with success, but I don't think I've done from a desk phone to a cordless handset, is ther anything different? is there a setting I've forgotten about? please help experts!
0
Comment
Question by:FlexingCF
  • 3
4 Comments
 
LVL 8

Accepted Solution

by:
bpinning earned 500 total points
ID: 33563651
I had this issue a while ago,

I gave up and deleted the user from the manager and created it again.
0
 

Author Comment

by:FlexingCF
ID: 33567585
I have a feeling that's what I am going to have to do. I asked her and she said that she had no voicemails saved, so it's probably no biggie to do that. Did that work for you?
0
 

Author Comment

by:FlexingCF
ID: 33703386
I deleted the user, deleted the extension, deleted the incoming call route, and deleted the user in the mobility manager. After doing all of that and merging and saving the configuration, I went back in and created the user like new. This proved to work and now I get the dial tone on the phone.
0
 

Author Closing Comment

by:FlexingCF
ID: 33703405
Led me in the right direction, even tho my explanation was the real solution.
0

Featured Post

Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ASA 5505 Slowing Internet 11 145
Shoretel Phones - need to repurpose with online vendor 2 79
Error trying to install RTMT Win7 5 87
spam block versus full block 2 55
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question