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i need some help with some directX related problems

Posted on 2010-08-30
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Last Modified: 2013-12-08
im working on a laptop for a client. its a samsung R780, with windows 7 Home Premium.

they want to install this program called AVS video editor. it wont install due to an error related to directX.
it happens during a basic install process. i double click the .exe install file i click next and boom, error. i try updating directX like it says and another error appears.

i'll post some screen shots of the error. a solutions to this would be great :)

Thanks after attempted AVS Editor install after attempted directX update/install
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Question by:beefstu123
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11 Comments
 
LVL 6

Expert Comment

by:rnicolaus
ID: 33564304
can you post both logs here?
0
 
LVL 5

Assisted Solution

by:TimAllan
TimAllan earned 250 total points
ID: 33564320
Have you tried running it in Compatibility Mode?  Right click on the install file and select Troubleshoot Compatibility and choose the default options.
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LVL 2

Author Comment

by:beefstu123
ID: 33564366
ive tried in compatiblity mode. no difference.

here are the logs
dx-error-log.txt
DX-LOG.txt
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LVL 7

Assisted Solution

by:supports
supports earned 250 total points
ID: 33564380
are u running the install by right clicking on it and selecting run as administrator
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LVL 5

Expert Comment

by:TimAllan
ID: 33564427
Ah ok, try reinstall the redistrib :
http://www.microsoft.com/downloads/details.aspx?familyid=3B170B25-ABAB-4BC3-AE91-50CEB6D8FA8D&displaylang=en

That should repair your DirectX 9....are you running Win 7 Home Prem 64 bit?
0
 
LVL 2

Author Comment

by:beefstu123
ID: 33564488
the file i downloaded  (from TimAllan) just gave me wat seend like all the setup info direct x files since 2005.

im running DX 11 and its 32bit os
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LVL 5

Expert Comment

by:TimAllan
ID: 33564500
Yep, it's directx 9.2 redistrib which is still used within Windows 7.  Extract it out and run DxSetup.exe, then reboot.
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LVL 2

Author Comment

by:beefstu123
ID: 33564526
ok.....done and done.

still getting the same error for AVS and then directx
0
 
LVL 7

Expert Comment

by:supports
ID: 33572830
wat version of the software are u trying to install......version 5.1.1 of AVS video editor is compatible with Windows 7

http://www.avs4you.com/AVS-Video-Editor.aspx

Make sure the version you are trying to install is compatible with win7.
Also ensure its 32bit or 64 bit
0
 
LVL 2

Author Comment

by:beefstu123
ID: 33592178
i dl'd version 5, the same one in the link above. just to make sure i dl'd it again from the link but still had the same issue
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LVL 2

Accepted Solution

by:
beefstu123 earned 0 total points
ID: 33677917
format reinstall.....done
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