Solved

Outlook 2003 freezes when attaching documents from a network.

Posted on 2010-08-30
6
314 Views
Last Modified: 2012-05-10
I have a client with a weird issue. Outlook freezes when attaching documents from a mapped network drive  to a message.

If I copy the document to the desktop first it attaches just fine.

If I start Outlook in safe mode it works fine (ctrl key).

I have tried several files in different formats. The current file I'm trying is only 25K. The PST is only 300MB. There is lots of disk space available.

What I have tried:

1. Several different files from the Mapped drive

2. Running Outlook Repair and Reinstall

3. Disabling all addins

4. Creating a new mail profile



Any ideas would be greatly appreciated.
0
Comment
Question by:alan-blair
  • 3
  • 2
6 Comments
 
LVL 7

Expert Comment

by:Animasu
ID: 33565103
One thing that comes to mind for me is do you have any 'disconnected network drives' showing in My Computer? If so, right click and disconnect them, this can sometimes cause a problem with outlook(and other office applications) when opening/inserting a file on a networked drive.

Hope this helps

- Animasu
0
 

Author Comment

by:alan-blair
ID: 33572255
Thank you.

No, their is only one network drive and it is the one they are using. Also, I forgot to mention that I went into "My Network Places" and deleted everything in there. I have experienced network issues before where shortcuts in "My Network Places" no longer existed.
0
 
LVL 7

Expert Comment

by:ComputerBeast
ID: 33585490
You may be experiencing this issue due to slow network speed.
0
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:alan-blair
ID: 33592122
No the network speed is fine. Moving files across the network is fast and the file I'm trying are only around 25K in size.
0
 
LVL 7

Expert Comment

by:Animasu
ID: 33593993
Take a look at this solution for someone else on ee see if this helps

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_21814866.html

It's a old article but it seems to be the same thing you are experiancing.

Hope this helps

- Animasu
0
 

Accepted Solution

by:
alan-blair earned 0 total points
ID: 33750349
Could not resolve. Upgraded to Office 2010, now working ok.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question