alan-blair
asked on
Outlook 2003 freezes when attaching documents from a network.
I have a client with a weird issue. Outlook freezes when attaching documents from a mapped network drive to a message.
If I copy the document to the desktop first it attaches just fine.
If I start Outlook in safe mode it works fine (ctrl key).
I have tried several files in different formats. The current file I'm trying is only 25K. The PST is only 300MB. There is lots of disk space available.
What I have tried:
Any ideas would be greatly appreciated.
If I copy the document to the desktop first it attaches just fine.
If I start Outlook in safe mode it works fine (ctrl key).
I have tried several files in different formats. The current file I'm trying is only 25K. The PST is only 300MB. There is lots of disk space available.
What I have tried:
1. Several different files from the Mapped drive
2. Running Outlook Repair and Reinstall
3. Disabling all addins
4. Creating a new mail profile
Any ideas would be greatly appreciated.
ASKER
Thank you.
No, their is only one network drive and it is the one they are using. Also, I forgot to mention that I went into "My Network Places" and deleted everything in there. I have experienced network issues before where shortcuts in "My Network Places" no longer existed.
No, their is only one network drive and it is the one they are using. Also, I forgot to mention that I went into "My Network Places" and deleted everything in there. I have experienced network issues before where shortcuts in "My Network Places" no longer existed.
You may be experiencing this issue due to slow network speed.
ASKER
No the network speed is fine. Moving files across the network is fast and the file I'm trying are only around 25K in size.
Take a look at this solution for someone else on ee see if this helps
https://www.experts-exchange.com/questions/21814866/Outlook-freezes-when-inserting-or-attaching-a-file-to-a-message-Outlook-2003.html
It's a old article but it seems to be the same thing you are experiancing.
Hope this helps
- Animasu
https://www.experts-exchange.com/questions/21814866/Outlook-freezes-when-inserting-or-attaching-a-file-to-a-message-Outlook-2003.html
It's a old article but it seems to be the same thing you are experiancing.
Hope this helps
- Animasu
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Hope this helps
- Animasu