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Microsoft Dynamics Great Plains / GP 10 - how to terminate batch print job?

Posted on 2010-08-30
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Last Modified: 2012-08-14
I have an employee that is running a batch job printing to screen. It froze and she waited for 2hr without any luck. I've gone into GP admin and removed her connection, same with Citrix (we use citrix - GP) but no luck - when she logs back in the job is still running (or frozen) and she can't do anything.

I can't figure out how (if possible) I can delete the print job from the back end, any help is greatly appreciated
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Question by:kedarroy
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by:Steve Endow
ID: 33571511
Hi,

The Dynamics GP posting and report printing processes cannot be terminated or deleted from the back end.  They are processes that run in the client application in the user's session, and unfortunately they can't even be stopped from the GP client.

If the batch was very large, or if it was a SOP Invoice batch affecting alot of inventory, or Average Cost inventory, it is possible that the posting process may take many hours.  But if the batch was not large, or you know batches of this type never take this long, then it may be stuck or unresponsive.

If that is the case, you can terminate the Dynamics.exe process (make sure to chooses the one listed under her login if you are able to see processes for all users).

Once the process is terminated, have her launch GP again and login to see if any error messages display.  It may say that a batch posting process was interrupted, or that the batch posting failed.  You will want to review that batch very carefully to see if it posted, and if so, if the posting completed successfully.

In general, you should try to avoid terminating GP (or stopping SQL Server) during a batch posting, as it can cause serous data issues.  But sometimes you may have no choice.

After hours, you can then perform a full backup, and then try running reconcile and/or checklinks on that transaction type.

Let me know if that helps.

Thanks,

Steve Endow
Dynamics GP Certified Trainer
Dynamics GP Certified Professional


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