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Solved

Outlook 2000 hangs on print screen

Posted on 2010-08-31
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Last Modified: 2012-05-10
Hi

We have outlook 2000 on windows 2003 servers and there is problem when user open their outlook email and try to print selective pages in the email where that email is more than one page long then outlook just hangs and went into not responding state?

Outlook just hangs on the print screen if users click on pages radio button in order to specify number of pages to print (change from All pages to Pages).

Has anyone come across with this issue before? Servers are fully patched.

thanks
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Question by:tech2010
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LVL 28

Expert Comment

by:sunnyc7
ID: 33566003
Close outlook
Go here
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

rename the outlprnt file to - outlprntfile-OLD

Restart outlook.
See if you can print now.
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Author Comment

by:tech2010
ID: 33566100
ok let me try this. what that file does?
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LVL 28

Expert Comment

by:sunnyc7
ID: 33566115
controls print behavior
http://support.microsoft.com/kb/287581
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Author Comment

by:tech2010
ID: 33566823
that still does not fix the issue. any other idea?
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LVL 28

Expert Comment

by:sunnyc7
ID: 33566830
C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\

TRy this one.
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LVL 28

Expert Comment

by:sunnyc7
ID: 33566833
Your outlook has to be closed when you make those changes.
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Author Comment

by:tech2010
ID: 33681064
this solution just work temporarily. Is there any other option to look at?
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LVL 28

Expert Comment

by:sunnyc7
ID: 33682545
Will post back. I am out of office today
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Author Comment

by:tech2010
ID: 33742077
are you back in office now? we are using office 2000 along with MS-word 2003 and excel 2003 on windows 2003 server. If we upgrade to outlook 2003 should this fix the problem. But we do not had this problem in the past as we are running under this setup for years now.
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LVL 28

Accepted Solution

by:
sunnyc7 earned 500 total points
ID: 33744330
hi.
The usual recommended step is to make sure all office 2000 service packs are installed and patched.

But I'd say, please go for Office 2003 / or Office 2007 if you can get that.
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