[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 422
  • Last Modified:

Outlook 2000 hangs on print screen

Hi

We have outlook 2000 on windows 2003 servers and there is problem when user open their outlook email and try to print selective pages in the email where that email is more than one page long then outlook just hangs and went into not responding state?

Outlook just hangs on the print screen if users click on pages radio button in order to specify number of pages to print (change from All pages to Pages).

Has anyone come across with this issue before? Servers are fully patched.

thanks
0
tech2010
Asked:
tech2010
  • 6
  • 4
1 Solution
 
sunnyc7Commented:
Close outlook
Go here
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

rename the outlprnt file to - outlprntfile-OLD

Restart outlook.
See if you can print now.
0
 
tech2010Author Commented:
ok let me try this. what that file does?
0
 
sunnyc7Commented:
controls print behavior
http://support.microsoft.com/kb/287581
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
tech2010Author Commented:
that still does not fix the issue. any other idea?
0
 
sunnyc7Commented:
C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\

TRy this one.
0
 
sunnyc7Commented:
Your outlook has to be closed when you make those changes.
0
 
tech2010Author Commented:
this solution just work temporarily. Is there any other option to look at?
0
 
sunnyc7Commented:
Will post back. I am out of office today
0
 
tech2010Author Commented:
are you back in office now? we are using office 2000 along with MS-word 2003 and excel 2003 on windows 2003 server. If we upgrade to outlook 2003 should this fix the problem. But we do not had this problem in the past as we are running under this setup for years now.
0
 
sunnyc7Commented:
hi.
The usual recommended step is to make sure all office 2000 service packs are installed and patched.

But I'd say, please go for Office 2003 / or Office 2007 if you can get that.
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

  • 6
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now