Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

mstsc.exe is not responding

Posted on 2010-08-31
4
Medium Priority
?
1,131 Views
Last Modified: 2012-05-10
As her pc is shutting down, she is getting a message that mstsc.exe is not    
 responding. Usually she has been using windows desktop remote in XP
Any suggestions as to why and how to stop
0
Comment
Question by:tcands
  • 2
4 Comments
 
LVL 5

Accepted Solution

by:
jlanderson1 earned 2000 total points
ID: 33567506
MSTSC.exe is the Remote Desktop program.  This is Microsoft Terminal Services.  My guess would be that maybe she is not properly logging off of the remote desktop?  

So, the session is disconnecting and trying to close at logoff.  She should properly log off of the RDP session first.
0
 
LVL 5

Expert Comment

by:jlanderson1
ID: 33567509
You can also verify after she logs off of the Remote Desktop, that the MSTSC.exe is not running in task manager.
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33568028
Yeah, I would make sure she completely logs out of whatever computer she is remotely connected to through Remote Desktop. After doing so the program should automatically close and she can then log off/shut down her computer without getting that error message.
0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33572626
Hi,

You could also check the event logs after the PC starts to check for any error which might have happened when the PC was shutting down.

It might be helpful

Sudeep
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I. Introduction There's an interesting discussion going on now in an Experts Exchange Group — Attachments with no extension . This reminded me of questions that come up here at EE along the lines of, "How can I tell the type of file from its cont…
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question