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blackberry can not send emails

Posted on 2010-08-31
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Last Modified: 2012-05-10
Have an SBS 2003 server running BES Express 5.something

Was all working ok, but now I have 1 user who can recieve emails but can not send emails from his blackberry. Have chnaged his handset, tried another working SIM, deleted his BES account and recreated it. Have even added BESadmin as "send on behalf of" to his AD account

Any ideas?
Thanks
Jim
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Question by:jimxox
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6 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33567546
Is the user a member of any admin groups?
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Author Comment

by:jimxox
ID: 33567575
User is a not an administrator, just box standard user
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LVL 5

Expert Comment

by:delmc
ID: 33568624
See my post which previously deals with sendas permission, link is approx half way down.
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delmc earned 2000 total points
ID: 33568632
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LVL 11

Expert Comment

by:Mighty_Silly
ID: 33598638
Greetings,

If rep-applying permission not do the trick....

In your original note you stated that you deleted his BES account and recreated it...  afterward, did you re-enterprise activate the replaced device?  You'd need to re-activate when you replace device or have deleted/recreated BES account.

Good luck!
-silly-
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Author Comment

by:jimxox
ID: 33602807
Mojo - User was actually a member of the Account Operators group!

delmc - you are correct. Additional info can also be found on the Blackberry site:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04707

Thanks for all your help
Jim
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