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Windows 2003 Server hangs booting the controller kernel

Posted on 2010-08-31
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Last Modified: 2012-05-10
Hello,
I have a server running Windows Server 2003 Enterprise Edition with service pack 2. It was built for us by a small company about 4 years ago. The server intermittently hangs on booting up when it's attempting to boot the controller kernel for the RAID. The message on bootup is
Adaptec SAS RAID BIOS V5.0-1 Build 7935. It also says "Booting the controller Kernel...." If it is successful then the controller starts and the boot process proceeds to a successful completion. If it hangs it eventually times out and I have to shut the machine off and restart it. It may boot successfully the first time or it may hang many times in a row before it catches and boots. It has never failed to boot after enough trys but obviously this is not acceptable and also means I can't let it install updates at night since it may not successfully reboot itself. I'd really like to get this nuisance issue fixed. Any ideas?
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Question by:dzlotky
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Assisted Solution

by:Michael Ortega (Internetwerx, Inc.)
Michael Ortega (Internetwerx, Inc.) earned 200 total points
ID: 33567620
have you update the firmware on the RAID controlle as well as the hard drives attached?

MO
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Author Comment

by:dzlotky
ID: 33567731
This is an image of the screen as it is attempting to boot the controller kernel. This is where it often (but not always) hangs.
IMG-2131-1-.JPG
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Author Comment

by:dzlotky
ID: 33567744
No, in simple terms, how do I get the new stuff and update it?
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LVL 16
ID: 33567972
Do you know what the model is of the controller? What kind of HD's do you have?

MO
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Accepted Solution

by:
SysExpert earned 300 total points
ID: 33568313
It  could also mean some hardware is failing, either the controller or the drives.

before any updates, I would make sure that you have full backups of everything.

Adaptec  site should have the all firmware updates, and you can probably use CTRL-A to get into the controller to see the model # etc, as well as info on the drives. Do not make any changes !!

 I hope this helps !
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Author Closing Comment

by:dzlotky
ID: 33599588
I am closing this question because I have not had time to work further on the problem. The advice given is a good place to start. I just have to spend the time to work further with the issue and my environment has not allowed it right now.
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