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CX500 configuration update

Posted on 2010-08-31
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Last Modified: 2013-11-14
I have a CX500 that I am getting ready to replace with a Powervault MD3000i.  The problem is the ip for the processors need to be updated and the passwords needs to be reset so I can gain access to the interface.  I wasnt the one that set this up and they are no longer available.  I have looked at the agent.config file and the address in there I know is wrong.  There is a shortcut on the desktop for a SPB but even if that addess is correct it can not connect to it.  The subnet had changed for the unit and it is still working.  So here is basically what I need to do
(1) update the ip address for the processors
(2) update the admin password on the unit
I know there is certainly information that I am leaving out of this, so Ill be happy to answer any questions that you might have to assist with providing a solution for the situation that I am in currently.
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Question by:sbapdcirm
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Expert Comment

by:Duncan Meyers
ID: 33572986
Easy!

You'll need the CX500's serial cable that should be cable-tied in the rack that the array is installed in. You'll also need the wee RJ-45 to DB-9 adapter that comes with it. Again, with any luck, it will be attached to one of the CX500 storage processor service ports (shown with a spanner graphic).

You then need a Windows laptop with a serial port or a USB to RS232 converter. Set up a PPP connection using 115200 baud, 8 bits, no parity and 1 stop bit. Use clariion as the username and clariion! as the password (note case). You'll then be able to connect to the CLARiiON via the service port. Open a web browser and point it to http://192.168.1.1/setup (might be 192.168.0.1 - just had a case of brain-fade). You'll see a menu that displays the IP address and allows you to reset the IP address (beware! this forces a storage processor reboot, so organise an outage and shut down your servers to be on the safe side). You'll also see a button further down the screen that says Reset Domain Security. Click this and the username and password will be removed and you'll be prompted for them when you next access the array. Alternatively, you can manage the array by pointing your web browser to http://192.168.1.1 and Navisphere will fire up - it's just painfully slow, so it's easier to manage the array via the IP network.
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Author Comment

by:sbapdcirm
ID: 33577935
I have a hub that I have connected the cx500 processors into and a laptop connection.  that has got me to the home screen.  The problem, and this sounds completely unorganized, but if I dont have have the logon passwords, is there something that I can do to reset those easily?  
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Author Comment

by:sbapdcirm
ID: 33579857
ok I am trying to do the direct connect cable, and I am not getting anywhere with it.  I must be missing something here.  I have setup a PPP connection and set the BAUD rate and it not getting a response.  I am using a DB9 to RJ-45 cable that comes with the Cisco switches.  
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Duncan Meyers earned 2000 total points
ID: 33582000
>DB9 to RJ-45 cable that comes with the Cisco switches.
Won't work, I'm afraid. You need the CX500-specific adapter.

>but if I dont have have the logon passwords, is there something that I can do to reset those easily?  
Yes - but you need to get in via the serial cable. You could try admin/password, Admin/password or administrator/password as these are pretty common defaults set at installation.
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Author Comment

by:sbapdcirm
ID: 33635815
Thanks for your help.  We were not able to find the cable that came with the unit.  It had been moved from another location and I guess the cable was lost along the way.  Everything would had worked if we were able to find the cable.  
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