?
Solved

Lost External Speakers when Switched to Acer LED Monitor

Posted on 2010-08-31
3
Medium Priority
?
626 Views
Last Modified: 2012-05-10
Hello,

I just purchased an Acer 23" LED monitor model S243HL.  I installed the Acer driver and software.  Everything is working great except my external speakers no longer work.  All sound is being pumped out of the monitor's internal speakers.  I did not see any way to change this under Control Panel -> Sounds and Audio or is the display properties.  How can I get my external speaker system to work again?

Thanks

*** Additional Info.  The monitor only has a VGA and HDMI connectors.  I suspect that the HDMI cable is pulling all the audio to the monitor and bypassing the system soundboard.  My speakers used to plug into the back of my Dell and not a separate card.  My graphics card does not have an audio out.  One suggestion by Acer's tool is to uninstall all previous monitor entries in the registry.  I do not want to do that until I know this monitor works.

I called Acer and they said they want to charge me $179 for them to remotely connect to my PC and fix this.  Are you kidding me?  Pay $179 to install a $279 monitor.  I laughed and said this is why I buy from stores with a good return policy.  
0
Comment
Question by:MrChip2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Assisted Solution

by:net_tech_mike
net_tech_mike earned 400 total points
ID: 33570832
Hi there,
What kind of soundcard do you have? Where is the HDMI attaching to? Motherboard or HDMI device? I viewed your Monitors Ports. It appears to have 2 HDMI, One VGA, and an AUDIO In port correct? Most Soundcards can allow you to change your sound from FIXED, which would be thru the HDMI only to Variable, which would use the HDMI and the external speakers. Check to make sure your monitor does not control this feature> If it does, just change from fixed to variable in the Monitors Menu options.


Cheers
0
 
LVL 30

Accepted Solution

by:
flubbster earned 1600 total points
ID: 33570972
Did you check this??

Control Panel
Sounds and Audio Devices
Select Volume Tab
In the Speaker section, click on Advanced

Make sure that Desktop Speakers is selected
0
 

Author Closing Comment

by:MrChip2
ID: 33571719
Thank you both for your help.  Flubbster, before posting I had checked the setting you mentioned.  I decided to go back and check again.  Yes, I was set to desktop.  I decided on a whim to select "No Speakers".  Guess what?  My speakers work when no speakers is selected!!!!  This does not make much sense to me.  All I know is I am glad it works now.  Thank you both.
0

Featured Post

The Ideal Solution for Multi-Display Applications

Check out ATEN’s VS1912 12-Port DP Video Wall Media Player at InfoComm 2017. Kerri describes how easy it is to design creative video walls in asymmetric layouts and schedule detailed playlists ahead of time with its advanced scheduling feature.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
Suggested Courses
Course of the Month11 days, 12 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question