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System Crash

Posted on 2010-08-31
Medium Priority
Last Modified: 2013-12-01
I have a VP's laptop that crashed on him and doing some other weird things. I have a minidump of the last 2 crashes. Can anyone analyze it and tell me what I should be looking at to resolve the issue?
Question by:ILSI
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LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 33569614
Do you have Cisco VPN client? One dump points to Cisco VPN client.

Author Comment

ID: 33569785
Not a Cisco VPN Client, but a SonicWall VPN Client. I am in the process of disabling some startup apps and that is one of them.
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 33569861
Do you have some more dump files?
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Author Comment

ID: 33569949
I also see the following in the system logs in event viewer:

Event ID: 129 Source: Time-Service
Event ID: 41 Source: Kernel-Power
Event ID: 10005 Source: DistributedCOM
Event ID: 1001 Source: Bug Check
Event ID: 7001 Source: Service Control Manager

Also, the user has a docking station (Lenovo) as well with installed drivers.
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 33570073
Thanks. But dumps would be more helpful ILSI.
LVL 19

Accepted Solution

*** Hopeleonie *** earned 2000 total points
ID: 33570598
Thanks ILSI

- Is your Windows  up-to-date?

- All drivers up-to-date?
1) make a scan with
2) after this a “DriverAgent Scan Results” will display
3) Copy the “DriverAgent Scan Results” link (URL) and post it here

- Check your hard disk for errors. Download ultimate boot cd (
Hard Disk Diagnostic with: your Hard Disk Manufacturers tool. (Drive Fitness Test (IBM/Hitachi) works with most)

After run Hitman Pro 3.5 ( )

Author Comment

ID: 33789308
Updated system drivers and he has had no other problems crashing.

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