System Crash

I have a VP's laptop that crashed on him and doing some other weird things. I have a minidump of the last 2 crashes. Can anyone analyze it and tell me what I should be looking at to resolve the issue?
Who is Participating?
*** Hopeleonie ***Connect With a Mentor IT ManagerCommented:
Thanks ILSI

- Is your Windows  up-to-date?

- All drivers up-to-date?
1) make a scan with
2) after this a “DriverAgent Scan Results” will display
3) Copy the “DriverAgent Scan Results” link (URL) and post it here

- Check your hard disk for errors. Download ultimate boot cd (
Hard Disk Diagnostic with: your Hard Disk Manufacturers tool. (Drive Fitness Test (IBM/Hitachi) works with most)

After run Hitman Pro 3.5 ( )
*** Hopeleonie ***IT ManagerCommented:
Do you have Cisco VPN client? One dump points to Cisco VPN client.
ILSIAuthor Commented:
Not a Cisco VPN Client, but a SonicWall VPN Client. I am in the process of disabling some startup apps and that is one of them.
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

*** Hopeleonie ***IT ManagerCommented:
Do you have some more dump files?
ILSIAuthor Commented:
I also see the following in the system logs in event viewer:

Event ID: 129 Source: Time-Service
Event ID: 41 Source: Kernel-Power
Event ID: 10005 Source: DistributedCOM
Event ID: 1001 Source: Bug Check
Event ID: 7001 Source: Service Control Manager

Also, the user has a docking station (Lenovo) as well with installed drivers.
*** Hopeleonie ***IT ManagerCommented:
Thanks. But dumps would be more helpful ILSI.
ILSIAuthor Commented:
ILSIAuthor Commented:
Updated system drivers and he has had no other problems crashing.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.