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Import contacts from Outlook into AT&T webmail

Posted on 2010-08-31
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Last Modified: 2012-05-10
Trying to import contacts from Outlook on a Windows XP Pro machine to AT&T Webmail address book.

Followed the instructions here: https://webmail.att.net/wm/help/#ab8

Export to windows CSV... but when we try to import, the window that shows the contacts has one contact listed out of 2,000+.  When we removed webpage from the fields we selected we ended up with 4 contacts out of 2,000.  

Not sure what is going on... suggestions very welcome.
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Question by:Tomster2
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LVL 53

Accepted Solution

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Will Szymkowski earned 500 total points
ID: 33570691
Take a look at this video tutorial. Most webmail is similar.
http://www.penpublishing.com/Support/Tutorials/ImportcontactstoWebmailfromOutlook/default.aspx
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Author Comment

by:Tomster2
ID: 33580267
These are pretty much the same steps that AT&T spells out.  The only difference is that AT&T says to use CSV (Windows) instead of CSV(dos).  Will try it with the DOS setting.
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LVL 53

Assisted Solution

by:Will Szymkowski
Will Szymkowski earned 500 total points
ID: 33580343
When you export your contacts to a CSV did you check the CSV file to make sure that all of the contact are there? Steps are pretty strightforward. If they are not all importing correctly then it is possible that there is corruption with the CSV file you are using.
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Author Comment

by:Tomster2
ID: 33590286
We tried the csv (dos) format instead of csv(windows).  No Change.

The csv file contains 2000+ contacts which is correct.  

I noticed the export placed "title" as Column A.  We were not really using that column... so we deleted ti and the contacts showing on the import screen jumped to 1600+.  

Apparently, the import function at AT&T did not like empty first columns.

We made a few more changes... and got the number up to 1860.  

We are looking for additional issues that the import function does not care for... and will eventually just do a manual entry on the remainders.

Although your suggestions did not resolve things, I appreciate your prompt replies and will award you the points.
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Author Closing Comment

by:Tomster2
ID: 33844056
Partial solution, Thank you.  The other part of the solution was the behavior of the CRM program with imports.
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