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Symantec EndPoint Protection 11.x not updating because of drive space

Posted on 2010-08-31
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Last Modified: 2013-12-09
Hi Experts.  I recently noticed that the server running the SEPM (Windows 2003) had under 2gb of disk space left on the c: drive and 45gb on the d: drive (where SEPM is installed).  I started checking more into the update errors I got from LiveUpdate and noticed this from the \all users\application data\symantec\liveupdate\log.liveupdate log file (see below):

I corrected the disk space issue on the c: drive by moving the pagefile but after restarting the server, manually running luall.exe and verifying that I still have def files from 8/19/10, I'm not sure what I am missing.

Thank you for your help with this.
8/31/2010, 18:28:26 GMT -> Progress Update: DOWNLOAD_FILE_RESUMING: URL: "http://liveupdate.symantecliveupdate.com/segments/1283241375jtun_nav2k8enncur25.m25.seg1.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1283241375jtun_nav2k8enncur25.m25.seg1.zip", partial size: 0, full size: 0



8/31/2010, 18:28:26 GMT -> ERROR: Insufficient free disk space is available to continue downloading the file '1283241375jtun_nav2k8enncur25.m25.seg1.zip'.



8/31/2010, 18:28:26 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1283241375jtun_nav2k8enncur25.m25", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1283241375jtun_nav2k8enncur25.m25.seg1.zip" HR: 0x802A004D



8/31/2010, 18:28:26 GMT -> HR 0x802A004D DECODE: E_INSUFFICIENT_FREE_SPACE_TO_DOWNLOAD_FILE

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Question by:samiam41
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by:Sudeep Sharma
ID: 33572208
Which version of SEP is installed? The latest version has many bug fixes to it.

Check below the release notes from Symantec website:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648

I hope that would help

Sudeep
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samiam41 earned 0 total points
ID: 33579478
Thanks for the response.  I reinstalled LiveUpdate using Symantec's site and the updates are running once again.  What I wasn't aware of is the newer version as I am running 11.0.5002.  Checking into the update now.
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by:samiam41
ID: 33580100
Downloading the update now.  Thanks for your help.
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