Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Symantec EndPoint Protection 11.x not updating because of drive space

Posted on 2010-08-31
3
Medium Priority
?
1,842 Views
Last Modified: 2013-12-09
Hi Experts.  I recently noticed that the server running the SEPM (Windows 2003) had under 2gb of disk space left on the c: drive and 45gb on the d: drive (where SEPM is installed).  I started checking more into the update errors I got from LiveUpdate and noticed this from the \all users\application data\symantec\liveupdate\log.liveupdate log file (see below):

I corrected the disk space issue on the c: drive by moving the pagefile but after restarting the server, manually running luall.exe and verifying that I still have def files from 8/19/10, I'm not sure what I am missing.

Thank you for your help with this.
8/31/2010, 18:28:26 GMT -> Progress Update: DOWNLOAD_FILE_RESUMING: URL: "http://liveupdate.symantecliveupdate.com/segments/1283241375jtun_nav2k8enncur25.m25.seg1.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1283241375jtun_nav2k8enncur25.m25.seg1.zip", partial size: 0, full size: 0

8/31/2010, 18:28:26 GMT -> ERROR: Insufficient free disk space is available to continue downloading the file '1283241375jtun_nav2k8enncur25.m25.seg1.zip'.

8/31/2010, 18:28:26 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1283241375jtun_nav2k8enncur25.m25", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1283241375jtun_nav2k8enncur25.m25.seg1.zip" HR: 0x802A004D

8/31/2010, 18:28:26 GMT -> HR 0x802A004D DECODE: E_INSUFFICIENT_FREE_SPACE_TO_DOWNLOAD_FILE

Open in new window

0
Comment
Question by:samiam41
  • 2
3 Comments
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33572208
Which version of SEP is installed? The latest version has many bug fixes to it.

Check below the release notes from Symantec website:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648

I hope that would help

Sudeep
0
 
LVL 9

Accepted Solution

by:
samiam41 earned 0 total points
ID: 33579478
Thanks for the response.  I reinstalled LiveUpdate using Symantec's site and the updates are running once again.  What I wasn't aware of is the newer version as I am running 11.0.5002.  Checking into the update now.
0
 
LVL 9

Author Comment

by:samiam41
ID: 33580100
Downloading the update now.  Thanks for your help.
0

Featured Post

Threat Trends for MSPs to Watch

See the findings.
Despite its humble beginnings, phishing has come a long way since those first crudely constructed emails. Today, phishing sites can appear and disappear in the length of a coffee break, and it takes more than a little know-how to keep your clients secure.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The purpose of this Article is to provide information for a newly released variant of malware – with the assumption that many EE Members will have need of the information. According to “Computerworld”, well over one million web sites have been co…
An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question