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Envelope Feeder on HP4250 being ignored on print from PC

I have an envelope feeder on an HP4250 printer which shows it is installed on configuration page and when I connect with web interface. Envelope feeder has #10 envelopes, Tray 1 is empty (manual tray) Tray 2 is letter, tray 3 is letter. All appear as such on both the configuration page, web interface and on the server printer properties screen. Went through setup on software we are printing from (stamps.com) to print to envelope feeder when I print envelopes. When I send the print request however printer comes back with
LOAD TRAY 1 PLAIN ENV B5.

Any ideas how to fix? Printer is on network on Windows Server 2003 and I just updated PCL 5 driver to current with no luck
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chrvon
Asked:
chrvon
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1 Solution
 
Spike99On-Site IT TechnicianCommented:
Are the paper guides for the envelops flush with the sides of the stack of envelops?  A lot of times, HP printers have a sensor built in so that it can tell what size paper or envelop is installed.

We once had a problem with a paper tray that was loaded with plain paper and it would NEVER feed from there.  The issue was with the back paper guide: it wasn't quite snapped into place.  We fixed that and paper would feed properly.

Alicia
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DansDadUKCommented:
The "LOAD TRAY 1 PLAIN ENV B5" message implies that the incoming print stream is requesting:

Paper Type = Plain
Paper Size = B5 envelope

B5 envelope is an ISO size (176 x 250mm).

#10 envelope is a US size (4.125 X 9.5 inch)
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chrvonAuthor Commented:
We are able to feed envelopes through envelope feeder after we select that tray from menu after printing. Tray is installed fine. As far as the envelope size, I am selecting #10 from the application I am printing from and also selecting the envelope feeder.
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DansDadUKCommented:
>>  As far as the envelope size, I am selecting #10 from the application ...

This appears to be at odds with the message on the printer display.

To determine whether the fault is with the application/driver (generating incorrect selection attributes) or the printer firmware (misinterpreting the received attributes), do a test print (with "sanitised" data), but select the "print to file" option (or equivalent) in your print dialogue.

... then post the resultant .PRN file here for analysis (note that, to get round E-E restrictions, you'll need to add a dummy .TXT extension to the original filename).
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chrvonAuthor Commented:
Thanks for your help, Attached is the prn. From word, I selected the options, I selected #10 envelope, Envelope feeder (which appears as it should for this printer) and landscape. I selected print to file and attached below is the prn output. Thanks for your help. Looks like it is ignoring all of my settings I selected????

%-12345X@PJL JOB NAME="Microsoft Word - Document1"
@PJL SET STRINGCODESET=UTF8
@PJL SET CONTENTORIENTATION=PORTRAIT
@PJL SET HOLD=OFF
@PJL SET USERNAME="US1010005"
@PJL SET JOBNAME="Microsoft Word - Document1"
@PJL SET QTY=1
@PJL SET PROCESSINGTYPE="STAPLING"
@PJL SET PROCESSINGOPTION="NONE"
@PJL SET PROCESSINGBOUNDARY=MOPY
@PJL SET ECONOMODE=OFF
@PJL SET RET=MEDIUM
@PJL SET RESOLUTION=600
@PJL SET BITSPERPIXEL=1
@PJL ENTER LANGUAGE=PCL
E*t600R&u600D*r0F&l0o&l2A&l7H&n9WdEnvelope&l0S&l1X&l8c1E*p0x0Y*c0t5760x7680Y*b0M
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DansDadUKCommented:
You should have posted the .PRN file as an attachment (but renamed with a dummy .TXT extension) here, rather than post the contents as text in the mesage part.

I've cut and pasted the data and tried to analyse it, but there are lots of errors reported, almost certainly because the data has been corrupted by the combination of the method of posting it, and then the cut & paste.

Having said that, the analysis (see attached file) shows enough to tell you that the print job requests:

Paper Size = Letter
Paper Tray = the tray with PCL identifier 7 - which normally means 'Auto-select'
Paper Type = Envelope

So it certainly doesn't ask for a Paper Size of #10 envelope, nor does it appear to select an envelope feeder.
x01.prn-analysis.txt
0

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