I recently completed an install of BES on my Exchange 2010/WinServer 2008 R2 environment (whew!). After a few days of troubleshooting why a user was stuck on an activation screen, I finally found a solution (whew again!).
However, the user said his email icon disappeared after activation was complete. I started researching and went through a few steps (found one forum that said that the icons may be hidden) but none worked. He found Verizon's BIS activation (https://bis.na.blackberry.com/html?brand=vzw
and activated through that before I finished researching. A few questions.
1. Is he now using BES or BIS? The device shows up in BES admin console, but I do not know how to verify if he is using that service.
2. Why would the mail icon disappear until he activated through BIS? With a small handful of other users wanting to activate BES, I would like to know in case there are other simliar events.
3. Are these two related to any type of issue on BES install?
Help is greatly appreciated as I am not a Blackberry and this was my first BES installation.