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In Adobe Photoshop cs4 for mac. The application crashes when trying to import a picture file into the program

need help with photoshop crashing when opening a picture file. this happens everytime.
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jeremyjared74
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cs4 has been updated, it is a tiff and the file size is big but im not exactly sure the size. im in IT and im helping the one deptarment with this, so i am trying to get a copy of the picture.
the file size on the two images in question are 315 mb and 111 mb. The computer is a mini mac with mac osx and a 2.53 ghz proccessor and 4 gb of dd3 memory.
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will do thank you.
do you think mcafee virusscan could be slowing the computer down and making the more labor intensive programs like illustrator and photoshop crash during saving and also when opening picture files?
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i havent had her try it in preview yet, she doesnt usually use preview. and i am investigating the problem with adobe themselves.
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