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SMART short self test failed, surface scan failed.

Posted on 2010-08-31
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Last Modified: 2012-05-10
The user turned on his HP computer and got a diagnostic report showing that the surface scan failed (the report listed code HD535-2W) and that the SMART short self test failed (code HD521-2W).  What does this mean and is it something that needs to be addressed ASAP? This was after he turned off his computer because the building had to shut down the electrical system. I don't know much more than that except the computer is running Vista. Is this something that I should do a support call on, or is this just possibly because the user didn't shut down his computer properly.
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Question by:mrmyth
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thoffman earned 2000 total points
ID: 33571777
If SMART is reporting an error, it usually points to a hardware problem. An improper shutdown does not affect SMART. Additionally, since the surfact scan is failing, it means you have physically bad sectors.

Here's what you should do.

1) COPY ALL DATA ON THE DRIVE. This is the most important thing to do right now. The drive may be ready to fail at any time. Start with the absolutely most important files and work your way down.

2) Replace the drive. You have a hardware problem and want to fix it before you lose data.
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by:mrmyth
ID: 33571878
Will do. Thanks!
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