Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

SMART short self test failed, surface scan failed.

Posted on 2010-08-31
2
Medium Priority
?
2,278 Views
Last Modified: 2012-05-10
The user turned on his HP computer and got a diagnostic report showing that the surface scan failed (the report listed code HD535-2W) and that the SMART short self test failed (code HD521-2W).  What does this mean and is it something that needs to be addressed ASAP? This was after he turned off his computer because the building had to shut down the electrical system. I don't know much more than that except the computer is running Vista. Is this something that I should do a support call on, or is this just possibly because the user didn't shut down his computer properly.
0
Comment
Question by:mrmyth
2 Comments
 
LVL 8

Accepted Solution

by:
thoffman earned 2000 total points
ID: 33571777
If SMART is reporting an error, it usually points to a hardware problem. An improper shutdown does not affect SMART. Additionally, since the surfact scan is failing, it means you have physically bad sectors.

Here's what you should do.

1) COPY ALL DATA ON THE DRIVE. This is the most important thing to do right now. The drive may be ready to fail at any time. Start with the absolutely most important files and work your way down.

2) Replace the drive. You have a hardware problem and want to fix it before you lose data.
0
 
LVL 1

Author Closing Comment

by:mrmyth
ID: 33571878
Will do. Thanks!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
How much do you know about the future of data centers? If you're like 50% of organizations, then it's probably not enough. Read on to get up to speed on this emerging field.
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses
Course of the Month13 days, 5 hours left to enroll

579 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question