Solved

SMART short self test failed, surface scan failed.

Posted on 2010-08-31
2
2,205 Views
Last Modified: 2012-05-10
The user turned on his HP computer and got a diagnostic report showing that the surface scan failed (the report listed code HD535-2W) and that the SMART short self test failed (code HD521-2W).  What does this mean and is it something that needs to be addressed ASAP? This was after he turned off his computer because the building had to shut down the electrical system. I don't know much more than that except the computer is running Vista. Is this something that I should do a support call on, or is this just possibly because the user didn't shut down his computer properly.
0
Comment
Question by:mrmyth
2 Comments
 
LVL 8

Accepted Solution

by:
thoffman earned 500 total points
Comment Utility
If SMART is reporting an error, it usually points to a hardware problem. An improper shutdown does not affect SMART. Additionally, since the surfact scan is failing, it means you have physically bad sectors.

Here's what you should do.

1) COPY ALL DATA ON THE DRIVE. This is the most important thing to do right now. The drive may be ready to fail at any time. Start with the absolutely most important files and work your way down.

2) Replace the drive. You have a hardware problem and want to fix it before you lose data.
0
 
LVL 1

Author Closing Comment

by:mrmyth
Comment Utility
Will do. Thanks!
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

Lets start to have a small explanation what is VAAI(vStorage API for Array Integration ) and what are the benefits using it. VAAI is an API framework in VMware that enable some Storage tasks. It first presented in ESXi 4.1, but only after 5.x sup…
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now