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Workflow in Sharepoint 2010

Posted on 2010-08-31
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Last Modified: 2012-06-27
I'm trying to add a workflow to a list in sharepoint 2010.  I'd like to have an email sent every time a new item is created.  So in sharepoint 2010 designer, I go to the list and add a workflow.  But when I add a new item in the list, the email does not get sent.  Any thoughts?
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Question by:JLEmlet
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4 Comments
 
LVL 15

Expert Comment

by:dp_expert
ID: 33575414
DId you configure the activity properly? Is your sharepoint configured to send e-mails? Do your alerts work? First check if SharePoint is able to send e-mails by creating an alert on the list. If this works check the configuration of the send e-mail activity and check workflow history and logs for errors.
Also - if you just want to get e-mail when new item is created better use alerts - much lighter and easier to configure.
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Author Comment

by:JLEmlet
ID: 33575971
The emails work fine.  In fact, I can get the workflow to send the email if I run it manually through the web interace.  It's when I create an item that it doesn't run even though the settings are to automatically run when an item is created or changed.
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Accepted Solution

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dp_expert earned 2000 total points
ID: 33576705
But does the workflow start or not? If not then the problem is not with e-mail but with workflow start. What account are you using to create the item? Do you have any errors in SharePoint logs?
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Author Closing Comment

by:JLEmlet
ID: 33577436
THanks for your help.  I found in the logs that the system account cannot trigger automated workflows.  That was the issue!
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