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user keeps getting locked out

Posted on 2010-08-31
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Last Modified: 2012-05-10
Hi,

I have a user at a school that keeps getting locked out.  When I check his account, it appears to have nothing wrong with it.  I disable and then enable and he can logon.  What logs should I be looking out for and where to find out what he is doing.  I have a feeling its incorrect password.

Thanks

Matt
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Question by:mattleedc
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thoffman earned 2000 total points
ID: 33572129
You'll want to enable auditing of logon events: http://technet.microsoft.com/en-us/library/cc787567(WS.10).aspx

If the user is consistently connecting with the wrong password watch him as he logs in. Make sure the caps lock is off. If he's always using the same workstation to login, have him try from another workstation. If that works, it mght be a bad keyboard.

If all else fails, have him wait until nobody is watching over his shoulder (to make sure they don't see his password), then type his password into the user name field so he can see what he's typing. He's not going to want to hit Enter or login, but it will let him see if he's typing it incorrectly.

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by:KCTS
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