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Email not sending from Outlook outbox but no errors!

Posted on 2010-08-31
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Last Modified: 2012-08-13
I've just set-up a friend of mine with goDaddy hosting and email.

They use Outlook 97 and their account settings seem fine. In fact the test email works and most emails do get sent.

However, sometimes, an email gets stuck in the outbox. No matter how many times we try to resend it, the progress bar does its thing, no errors, but it's not sent!

He's even tried re-creating the email, still won't send. But then he forwards the same email to me, fine!!!!!

The issue happens for multiple types of email recipient and even happens with my email address at one time.

What's going on!
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Question by:Tony McCreath
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8 Comments
 

Accepted Solution

by:
iamzain earned 334 total points
ID: 33574079
It could potentially be corruption on the Local PST file, try creating a new PST and sending.
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LVL 4

Assisted Solution

by:naveencnair
naveencnair earned 334 total points
ID: 33574400
Hi Try to do a scan and fix the pst file error with scanpst.exe utility. If not resolved try to create a new local pst file for this account. Hope the outllook is configure with POP3 settings of Godaddy.

Also try to telent the smtp server from the local pc and see whether it resolves during the time the outgoing mails are in the outbox.

Good Luck
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LVL 4

Assisted Solution

by:kenycl
kenycl earned 332 total points
ID: 33582675
follow the steps from below link and try sending a new email again and see how you go
http://support.microsoft.com/kb/272227
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LVL 23

Author Comment

by:Tony McCreath
ID: 33583782
I've got some more info.

We switched ISPs and all the outboxed emails were sent. So that eliminates the computer.

Can an ISP be interfering with my SMTP access to goDaddy?
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LVL 4

Expert Comment

by:kenycl
ID: 33583831
are you sing your isp's smtp to send or godaddy's smtp to send? in theory you can use either if godaddy supply you one.
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LVL 4

Expert Comment

by:naveencnair
ID: 33583851
Can you be able to telnet godaddy's SMTP during the msg stuck in outbox. ?
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LVL 23

Author Comment

by:Tony McCreath
ID: 33588532
The problem is solved (or avoided)

My friend contacted the ISP and they set him up to send via their own SMTP service with a password (SSL?).

I presume the ISP is doing something that causes issues with emails being sent to some SMTP services.


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LVL 23

Author Closing Comment

by:Tony McCreath
ID: 33588566
I found my own solution. The help and suggestions were appreciated
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