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NO email on phone after install SP1 Exchange 2010

Hi,

yesterday we installed SP1 for Microsoft Exchange 2010. After the upgrade all our clients connect without problems and email works like it should be.

Only problem i have is that no phones are receiving emails anymore. we have iPhone's and the email is receiving but when opening i got message " email is not downloaded from server "

sending is also not working on the phone's.

any help is much appreciated.

yoyolut

Hi,

Have you any Windows Mobile Phone to test if the problem come from server or phone ?

Web acces works fine ?

Have a nice day,
Yo

Mkris9

Have you checked active sync settings ( assuming that you are using active sync and not IMAP) ?

You can try the connectivity using https://www.testexchangeconnectivity.com/ and please post back the results

Rik Van Lier

ASKER

@yoyolut no Windows Phone. i did test with Nokia phone and there i can open my emails but not send. so also problem

@Mkris9
ExRCA is testing Exchange ActiveSync.
Exchange ActiveSync was tested successfully.
Test Steps
Attempting to resolve the host name exchange.vobicom.be in DNS.
Host successfully resolved
Additional Details
IP(s) returned: 86.39.200.4

Testing TCP Port 443 on host exchange.vobicom.be to ensure it is listening and open.
The port was opened successfully.
ExRCA is testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
The certificate name is being validated.
Successfully validated the certificate name
Additional Details
Found hostname exchange.vobicom.be in Certificate Subject Common name

Validating certificate trust for Windows Mobile Devices
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
Certificate is only trusted on Windows Mobile 6.0 and later. Windows Mobile 5.0 and 5.0 + MSFP devices will not be able to sync. Root = OU=Starfield Class 2 Certification Authority, O="Starfield Technologies, Inc.", C=US

The certificate date is being confirmed to ensure the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
Certificate is valid: NotBefore = 5/18/2010 11:05:00 PM, NotAfter = 5/18/2012 11:05:00 PM"

The IIS configuration is being checked for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates not configured.

Testing Http Authentication Methods for URL https://exchange.vobicom.be/Microsoft-Server-Activesync/
The HTTP authentication methods are correct.
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic

An ActiveSync session is being attempted with the server.
Testing an ActiveSync session completed successfully
Test Steps

Shreedhar Ette

Does it is not working for all users?

Also check this:
http://alanhardisty.wordpress.com/2010/03/05/activesync-not-working-on-exchange-2010-when-inherit-permissions-not-set/

Rik Van Lier

ASKER

yes the problem is on all users and nu that link did not do the trick, it was already checked.

Mkris9

Have you tried removing the exchange account on one of teh iPhones and recreating it ? Also how many iPHones do you have sync'ing to the exchange box?

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Mkris9

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Mkris9

i mean seems to break active sync to iphones

Rik Van Lier

ASKER

Super! Works!! Thaaaaanks! ;)

Mkris9

Great.. Glad I could help..

rjf101

I have tried the above fix and I am still having the problem that none of my users can send e-mails via mobile devices using ActiveSync. The Exchange ActiveSync server is a .co.uk domain however my Default domain is .com. Could this be the cause of the problem. Thanks