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Symantec End point Security manager console failed to start - The Java Virtual Machine has exited with a code of -1, the service is being stopped

Posted on 2010-09-01
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Last Modified: 2013-12-09
Hi All,

I'm having problem with my Symantec End Point Protection Antivirus server (SEP v11 MR6 MP1) it failed to start in the services.msc and here's what i've got in the error log.

my environment is using:

Windows Server 2003 Standard x64
SQL Server 2008 Standard 64 bit --> used by SEM5 db instance.

any kind of help would be greatly appreciated.


Event Type:	Error
Event Source:	semsrv
Event Category:	None
Event ID:	4096
Date:		9/1/2010
Time:		7:33:10 PM
User:		N/A
Computer:	KENWORTH
Description:
The Java Virtual Machine has exited with a code of -1, the service is being stopped.
#############################################################################################
Catalina.out
------------
Sep 1, 2010 7:45:16 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-9090
Sep 1, 2010 7:45:17 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8444
Starting service SCM
Apache Tomcat/4.1.40
Has valid SAV license
Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 2003
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 5.2
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.6.0_14
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 14.0-b16
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = US
Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 11.0.6100.645
java.net.ConnectException: Connection refused: connect
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
	at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
	at java.net.Socket.connect(Socket.java:519)
	at java.net.Socket.connect(Socket.java:469)
	at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
	at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
	at sun.net.www.http.HttpClient.New(HttpClient.java:306)
	at sun.net.www.http.HttpClient.New(HttpClient.java:323)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
	at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
	at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
	at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
	at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
	at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
	at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
	at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
	at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
	at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
	at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
	at org.apache.catalina.core.StandardService.start(StandardService.java:450)
	at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
	at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
	at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
java.net.ConnectException: Connection refused: connect
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
	at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
	at java.net.Socket.connect(Socket.java:519)
	at java.net.Socket.connect(Socket.java:469)
	at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
	at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
	at sun.net.www.http.HttpClient.New(HttpClient.java:306)
	at sun.net.www.http.HttpClient.New(HttpClient.java:323)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
	at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
	at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
	at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
	at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
	at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
	at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
	at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
	at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
	at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
	at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
	at org.apache.catalina.core.StandardService.start(StandardService.java:450)
	at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
	at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
	at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
	at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:645)
	at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
	at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
	at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
	at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
	at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
	at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
	at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
	at org.apache.catalina.core.StandardService.start(StandardService.java:450)
	at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
	at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
	at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
#############################################################################################

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Question by:jjoz
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4 Comments
 

Expert Comment

by:ee_webmad
ID: 33575403
Hi, while starting the service try continuosly issuing a ' netstat -na | find "SYN" ' command in a command prompt window.
This will show you unsuccessful connections.
Then check your firewall software.

Hope it helps.
-Pietro.
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Author Comment

by:jjoz
ID: 33575470
thanks man, I'll try that, there is no firewall involved here.
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Expert Comment

by:ee_webmad
ID: 33581724
You're welcome :)
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Accepted Solution

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jjoz earned 0 total points
ID: 33586839
ok, here's what I've done to fix this problem, run the following two lines in the command prompt:

cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 0
%SYSTEMROOT%\Microsoft.NET\Framework64\v2.0.50727\aspnet_regiis.exe -i

after that I checked with the service and started it and when refreshed and checked,successfuly running.
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