Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


SBS 2008 RWW no Printer Access

Posted on 2010-09-01
Medium Priority
Last Modified: 2013-11-21
Hi All

I have an issue at the moment surrounding Remote Web Workspace.

I have 4 Windows 7 64 Bit Home Premium Machines connecting into a SBS 2008 Workspace.  From here they then connect to 4 individual 32 bit Windows XP machines.  All works fine with regards to that.  The users can use them as if they were sat in front of the Windows XP machines fine.

All 4 Win7 machines are connected to a HP 1320N printer in one office and when they connect to the Remote Web Workspace they are selecting the options to take accross their local "Clipboard" and "Printers"  

However, in their remote session, the printer is not available whatsoever.  I know they have connectivity to it as they can print to it no problem "outside" of their remote session.

Any ideas


Question by:fingwong
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2

Assisted Solution

boxerenterprises earned 800 total points
ID: 33575379
You need to install the printer driver HP1320N on the SBS 2008 because the printing is processed by the server

Author Comment

ID: 33575502
When you say Printer driver, will this be the driver for the Win 7 o/s / devices?

The ones for XP are already installed on there?



Accepted Solution

tonyperth earned 1200 total points
ID: 33575849
If you mean Remote Web Workplace then you need to have identicle drivers on the XP and windows 7 machine, HP 1320N PCL 5e for example on them both.  If the names don't match you can't print to it.  In the past I have used the Universal driver on both so that the names match.
Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.


Author Comment

ID: 33585120
I have installed the universal drivers as mentioned, on all machines.  64 bit drivers on Win7, SBS 2k8 and on the Win XP machine, and still having no joy.  

With the XP machine being 32 bit, do I also need to install the 32 bit versions on all machines as well?

Expert Comment

ID: 33585173

No you don't need the 32 bit version on all machines.

Can you print to the Universal driver direct from the Windows 7 machine?
If you look in the printe server properties on both the XP and Windows 7 machines does the driver name appear exactly the same?
Can you see the printer in your RWW session now, or are you still not getting any printers?

Author Comment

ID: 33585382
Hi Tonyperth

I can print direct to the printer using the Windows 7 machine (using Universal Printer Driver PCL5), I can also connect to the SBS2k8 machine and the printer is taken accross to that "remote" machine and print to my local printer no problems.  It is also using the Universal Prinet Driver PCL5.

I have resolved the issue now, but I have had to install the 32 bit HP Universal Printer Driver PCL5 on the Windows XP machines to get them to appear via the remote session, and the printing works fine now.

Author Closing Comment

ID: 33585437
All brillinat info.  Tonyperth came back quicker to replies and was a little bit more precise with the answer

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick step-by-step overview of installing and configuring Carbonite Server Backup.
You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Suggested Courses

660 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question