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Windows SBS 2008 Contact added, but missing

Posted on 2010-09-01
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Last Modified: 2012-05-10
I have a client who adds a contact through Active Directory Users and Computers (Users section).  I give the user an email adress of their BlackBerry.  In Exchange Management Console, in Mail Flow, I forward a copy to their Contact I just added.

I have a user I've added, but when I go to forward to them, their blackberry contact name does not appear in the list.  There'a another I did this way a couple of months ago, and it worked fine.

How do I troubleshoot this?

Thanks.
David
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Question by:DaveWWW
7 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33575633
You might just need to let the Global Address List update, or restart the BES services is this a recent addition?
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Expert Comment

by:JuusoConnecta
ID: 33575670
in Exchange Management Shell run the following: Update-GlobalAddressList "Default Global Address List"
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LVL 8

Expert Comment

by:Mkris9
ID: 33575675
Are you sure you are looking at the correct contact list ?  Also pls check in EMC whether you can see the contact as a mail enabled contact
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LVL 28

Expert Comment

by:sunnyc7
ID: 33575790
Can you delete the user from ad and create a new one from exchange ?
Open exchange management console
Recipient config
Mailbox
Create a new user

Test users login from owa and see if it works.
Then try bes
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Author Comment

by:DaveWWW
ID: 33594897
The command Update-GlobalAddressList failed to solve the problem.  

I want to restate the problem, in case I was not clear.  I've done the following

1. Run Active Drectory Users and Computers.
2. Action >> New >> Contact
3. Add a contact of Bill Smith [BlackBerry].  Set the email address of this contact to bsmith@blackberry.com etc.
4. Exit ACtive Directory Users and Computers
5. In Exchange Management Console, locate the desired user.
6. In Mail Flow settings, tick the box for "Forward..." and in the users list, locate the user I just created in Active Directory.

Step 6 above is the step that doesn't work.  The new BlackBerry user that I added as a contact in ACtive Directory Users and Computers is not there.  Even days later it is not there.

The only error in the Event Log that might be relevant is:
"There is an online maintenance overlap for database "First Storage Group\Mailbox Database". Please revise the online maintenance schedule. "

Could this be causing my problem?  I've added contacts like this several times before with success.

David
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Accepted Solution

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DaveWWW earned 0 total points
ID: 33595016
Ahhhhh.  Never mind... me stupid!  I just realized that I just needed to add a contact through Exchange Management Console, not through AD U&C.  When I do that it works like a charm.  

Hmm... been too hot here this week. :-)

David
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LVL 28

Expert Comment

by:sunnyc7
ID: 33600161
David
If this is resolved, then you can close the case.

Thanks
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