I have a client who adds a contact through Active Directory Users and Computers (Users section). I give the user an email adress of their BlackBerry. In Exchange Management Console, in Mail Flow, I forward a copy to their Contact I just added.
I have a user I've added, but when I go to forward to them, their blackberry contact name does not appear in the list. There'a another I did this way a couple of months ago, and it worked fine.
How do I troubleshoot this?