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Splat Backup

Posted on 2010-09-01
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Last Modified: 2013-11-16
Hi,

I am trying to backup my Splat mgt server via the web gui,  when enter I attempt to backup the box the gui says successful but they is nothing in the ftp server dir
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Question by:skywalker101
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12 Comments
 
LVL 14

Expert Comment

by:grimkin
ID: 33576131
Hi,

Chances are that the basckup has completed successfully but not transferred via FTP - if this is the case then they will be in the /var/CPbackup/backups directory.

Run the command: "cat /var/CPbackup/conf/backup_sched.conf" and check that the settings are all correct. If they are then make sure that you have a rule allowing outgoing FTP from the firewall.

If after the above you sitll cannot get this to work then take a packet capture while you initiate a backup.

e.g. fw monitor -e "accept src=gateway_IP or dst=gateway_IP or src=ftpserver_IP or dst=ftpserver_IP;" -o ftp.cap

Once you have this then you can view in wireshark to debug further.

HTH
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Author Comment

by:skywalker101
ID: 33576585
Hi,

This only seems to be working when i backup to device.  ftp is not working

This is a clean install with Secure Platform  as a Mangement Server traffic is not going via any firewall

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LVL 14

Expert Comment

by:grimkin
ID: 33576651
* Is there anything in /var/CPbackup/backups when you try an ftp backup?

* Is there a rule to allow ftp from the gateway to the ftp server?

* Are the settings in /var/CPbackup/conf/backup_sched.conf correct?

* Have you taken a packet capture?
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Author Comment

by:skywalker101
ID: 33577047
* Is there anything in /var/CPbackup/backups when you try an ftp backup?

Yes but only after i backup to device, if I try to ftp is says successful but no backup file in the target ftp dir

* Is there a rule to allow ftp from the gateway to the ftp server?

No revelvat the Secure Platform is on the LAN and going via any firewall/gateway

* Are the settings in /var/CPbackup/conf/backup_sched.conf correct?

Yes correct

 Have you taken a packet capture?
No although I have tested ftp access Splat to the ftp server

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LVL 14

Expert Comment

by:grimkin
ID: 33577169
Is this R70 with no HFAs?

If so, there was a problem with the vanilla install. Try applying the latest HFA and re-test.
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Author Comment

by:skywalker101
ID: 33577494
Yep it R70 with no HFA,

I will download the latest hfa
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LVL 14

Accepted Solution

by:
grimkin earned 2000 total points
ID: 33577544
Ok, if the latest hotfix doesnt work then you will need to open a SR to request a hotfix, as persk44344 - WebUI FTP Backup does not work properly.
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Author Comment

by:skywalker101
ID: 33577709
Any idea what the latest hotfix I have downloaded HFA R70.40 ?
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LVL 14

Expert Comment

by:grimkin
ID: 33578064
Yup, that's the latest one.
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LVL 14

Expert Comment

by:grimkin
ID: 33777331
The user has been provided with a potential fix (apply the latest HFA) or alternatively open an SR with CheckPoint as per the provided SK article reference:
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