Splat Backup

Hi,

I am trying to backup my Splat mgt server via the web gui,  when enter I attempt to backup the box the gui says successful but they is nothing in the ftp server dir
skywalker101Asked:
Who is Participating?
 
grimkinConnect With a Mentor Commented:
Ok, if the latest hotfix doesnt work then you will need to open a SR to request a hotfix, as persk44344 - WebUI FTP Backup does not work properly.
0
 
grimkinCommented:
Hi,

Chances are that the basckup has completed successfully but not transferred via FTP - if this is the case then they will be in the /var/CPbackup/backups directory.

Run the command: "cat /var/CPbackup/conf/backup_sched.conf" and check that the settings are all correct. If they are then make sure that you have a rule allowing outgoing FTP from the firewall.

If after the above you sitll cannot get this to work then take a packet capture while you initiate a backup.

e.g. fw monitor -e "accept src=gateway_IP or dst=gateway_IP or src=ftpserver_IP or dst=ftpserver_IP;" -o ftp.cap

Once you have this then you can view in wireshark to debug further.

HTH
0
 
skywalker101Author Commented:
Hi,

This only seems to be working when i backup to device.  ftp is not working

This is a clean install with Secure Platform  as a Mangement Server traffic is not going via any firewall

0
Worried about phishing attacks?

90% of attacks start with a phish. It’s critical that IT admins and MSSPs have the right security in place to protect their end users from these phishing attacks. Check out our latest feature brief for tips and tricks to keep your employees off a hackers line!

 
grimkinCommented:
* Is there anything in /var/CPbackup/backups when you try an ftp backup?

* Is there a rule to allow ftp from the gateway to the ftp server?

* Are the settings in /var/CPbackup/conf/backup_sched.conf correct?

* Have you taken a packet capture?
0
 
skywalker101Author Commented:
* Is there anything in /var/CPbackup/backups when you try an ftp backup?

Yes but only after i backup to device, if I try to ftp is says successful but no backup file in the target ftp dir

* Is there a rule to allow ftp from the gateway to the ftp server?

No revelvat the Secure Platform is on the LAN and going via any firewall/gateway

* Are the settings in /var/CPbackup/conf/backup_sched.conf correct?

Yes correct

 Have you taken a packet capture?
No although I have tested ftp access Splat to the ftp server

0
 
grimkinCommented:
Is this R70 with no HFAs?

If so, there was a problem with the vanilla install. Try applying the latest HFA and re-test.
0
 
skywalker101Author Commented:
Yep it R70 with no HFA,

I will download the latest hfa
0
 
skywalker101Author Commented:
Any idea what the latest hotfix I have downloaded HFA R70.40 ?
0
 
grimkinCommented:
Yup, that's the latest one.
0
 
grimkinCommented:
The user has been provided with a potential fix (apply the latest HFA) or alternatively open an SR with CheckPoint as per the provided SK article reference:
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.