Solved

Symantec BuExec 2010 Logon account error for Exchange 2003

Posted on 2010-09-01
5
1,217 Views
Last Modified: 2013-12-01
When doing a backup of my Exchange server using BE 2010 (yes I have the Exchange agent), I get the following job-fail error:

"The Logon account you specified must correspond to a unique mailbox.%nFor example "admin" isn't unique if there is an "administrator" account."
- "An error was encountered while attempting to browse the contents of \\SERVER\Microsoft Exchange Mailboxes.  The Logon account you specified must correspond to a unique mailbox. For example "admin" isn't unique if there is an "administrator" account."

After the first time I saw this error, I studied the Vertias support doc here:
http://seer.entsupport.symantec.com/docs/262707.htm
and then created a totally unique user name in AD, gave it a mailbox, and used it to run all of the appropriate BE services, confirmming that it (as a Domain Admin) had all of the credential needed for the job.

After last nights job, I got the same error.

Is there something else I'm missing?  The error message refers to the logon account for the job, but is there anyplace I can dig down further to see if there is any problems with specific mailboxes?
I can't seem to get any more info, and I've found nothing else on line?

Also, after last night's fail, I logged into my new account and sent/and recieved email, just in case the new account mailbox wasn't seen as 'active' yet.

If the issue is unknown non-unique mailboxes, what is the best method of identifying them?

Thanks for any ideas!
0
Comment
Question by:graceout
  • 3
5 Comments
 
LVL 25

Expert Comment

by:Tony Johncock
ID: 33576786
Are you absolutely certain the account is unique?

I found in earlier versions of BE that if any part of the user account matched another (surname/description etc) that it would be treated as not being unique.

0
 

Author Comment

by:graceout
ID: 33576963
Yes, absolutely certain.  Confirmed with http://seer.entsupport.symantec.com/docs/256537.htm 

Thanks!
0
 
LVL 25

Accepted Solution

by:
Tony Giangreco earned 500 total points
ID: 33622773
I would go into that new user account and make sure it is in the exchange admin and Backup operators, just to make sure this is not a security related issue.

Also checj the loks and see if BE logs into exchange properly.
0
 

Author Comment

by:graceout
ID: 33626273
Thanks, TG-TIS.

I finally had to do a support session with Symantec, and - in fact - the new account had to be added to the "Delegate Control" in System Manager and also (as you stated) become a member of Backup Operators.

Last night the BU ran fine.

Thanks for the answer -- even though it was already solved.

Better late than never???
0
 

Author Closing Comment

by:graceout
ID: 33626297
Solution was on the right track, but 2 weeks too late.

Already solved with Symantec support.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question