?
Solved

Remote desktop printing issue

Posted on 2010-09-01
8
Medium Priority
?
666 Views
Last Modified: 2013-11-21
Here's my problem:

Desktop PC installed with Windows XP Professional at remote site connects via Remote Desktop to a Windows 7 machine at the office to run a Dental Software Program called Soft Dent.

When I go to print from within that remote desktop session and I want to print 2 copies, it only prints one even after changing number of copies in the print settings.

If I print things locally to my printer, it prints 2 copies no problem.  It's just when I am using remote desktop, this just seems to ignore whatever I put into this copies field.

The printer that I am printing to is one of those new HP Officejet 8500 wireless printers.

Anyone with ideas?  I would love to entertain them.  

0
Comment
Question by:lustrja
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
8 Comments
 
LVL 5

Accepted Solution

by:
ZTrek7 earned 572 total points
ID: 33577049
I am on phone but quick note is to lookup mopier. Had this issue with a different HP.
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 1428 total points
ID: 33577141
ensure the drivers and firmware for the printer are up to date in the remote office.
0
 
LVL 5

Assisted Solution

by:ZTrek7
ZTrek7 earned 572 total points
ID: 33577174
Also, not 100% on that model, but choose the universal driver over the host based if offered.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 7

Assisted Solution

by:ieden
ieden earned 1428 total points
ID: 33579195
Verify that the drivers on your PC are not corrupting the driver on the target workstation. Uncheck printers in RDP preferences. Upgrade drivers on your PC to ensure all .dll's are refreshed. Then on the target workstation perform same update to drivers to refresh dll's. Remember to reboot and test your PC and the target PC when updating drivers.
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 1428 total points
ID: 33649401
Any success?
0
 

Author Comment

by:lustrja
ID: 33661590
Am going to try updating the drivers this week on both the remote machine and the local one.  It is however, printing 2 copies from a Word Document in this scenario.  This is only happening within that SoftDent application.  Any other ideas before I head onsite?
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 1428 total points
ID: 33662148
Just verify firmware and make sure the drivers you download are specific to the model but not universal drivers.
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 1428 total points
ID: 33746381
The other issue you may be experiencing is that the remote PC is 64bit? unless your XP is also 64bit, there would be conflict...
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The question has been asked on multiple occasions as to how best to do printing in a remote desktop or terminal services environment.   It seems that this particular question has plagued several people and most especially as Terminal Services, as…
On a regular basis I get questions about slow RDP performance, RDP connection problems, strange errors and even BSOD, remote computers freezing or restarting after initiation of a remote session. In a lot of this cases the quick solutions made b…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question