Solved

Remote desktop printing issue

Posted on 2010-09-01
8
654 Views
Last Modified: 2013-11-21
Here's my problem:

Desktop PC installed with Windows XP Professional at remote site connects via Remote Desktop to a Windows 7 machine at the office to run a Dental Software Program called Soft Dent.

When I go to print from within that remote desktop session and I want to print 2 copies, it only prints one even after changing number of copies in the print settings.

If I print things locally to my printer, it prints 2 copies no problem.  It's just when I am using remote desktop, this just seems to ignore whatever I put into this copies field.

The printer that I am printing to is one of those new HP Officejet 8500 wireless printers.

Anyone with ideas?  I would love to entertain them.  

0
Comment
Question by:lustrja
  • 5
  • 2
8 Comments
 
LVL 4

Accepted Solution

by:
ZTrek7 earned 143 total points
ID: 33577049
I am on phone but quick note is to lookup mopier. Had this issue with a different HP.
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 357 total points
ID: 33577141
ensure the drivers and firmware for the printer are up to date in the remote office.
0
 
LVL 4

Assisted Solution

by:ZTrek7
ZTrek7 earned 143 total points
ID: 33577174
Also, not 100% on that model, but choose the universal driver over the host based if offered.
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 7

Assisted Solution

by:ieden
ieden earned 357 total points
ID: 33579195
Verify that the drivers on your PC are not corrupting the driver on the target workstation. Uncheck printers in RDP preferences. Upgrade drivers on your PC to ensure all .dll's are refreshed. Then on the target workstation perform same update to drivers to refresh dll's. Remember to reboot and test your PC and the target PC when updating drivers.
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 357 total points
ID: 33649401
Any success?
0
 

Author Comment

by:lustrja
ID: 33661590
Am going to try updating the drivers this week on both the remote machine and the local one.  It is however, printing 2 copies from a Word Document in this scenario.  This is only happening within that SoftDent application.  Any other ideas before I head onsite?
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 357 total points
ID: 33662148
Just verify firmware and make sure the drivers you download are specific to the model but not universal drivers.
0
 
LVL 7

Assisted Solution

by:ieden
ieden earned 357 total points
ID: 33746381
The other issue you may be experiencing is that the remote PC is 64bit? unless your XP is also 64bit, there would be conflict...
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found here: http://www.experts-exchang…
Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question