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SQL 2005 - Getting minimum using GROUP BY

My favorite friend - the activity log.

When a ticket is transferred to a group I need to know how long before it was acknowledged. These are stored in the activity log. The transfer is type 'TR' and the acknowledge is type 'ST'. This can happen multiple times on a ticket, so I only care about the first acknowledgement after the transfer.

I can get the list of tickets and all the acknowledgements that occurred after the transfer, but I only want the first one. I thought I could do a GROUP BY and then a HAVING where row number = MIN(row_number), but that doesn't work. I know this is a simple solution but I've been staring at it too long and my deadline in upon me.

So, in the sample, I should only have one result for 'cr:1044861103', which would be rn 1. This will not always be the minimum. The example of 'cr:1044893316' shows that the 4th occurrence of acknowledging was the only one that occurred _after_ the transfer.

WITH act_log_ack as 
(
SELECT
	call_req_id,
	analyst,
	time_stamp,
	CAST(action_desc AS nvarchar(max)) 'action_desc',
	type,
	row_number() over 
	( partition BY call_req_id
		ORDER BY last_mod_dt ) rn
FROM
	act_log 
WHERE
	DATEADD(ss, time_stamp + -14400, '01-JAN-1970') >= '01/01/2010 12:00 AM'
	AND DATEADD(ss, time_stamp + -14400, '01-JAN-1970') <= '07/31/2010 11:59 PM'
	AND type = 'ST'
	AND action_desc LIKE 'Status changed from ''Open'' %'
),

act_log_tran AS

(
SELECT
	call_req_id,
	analyst,
	time_stamp,
	CAST(action_desc AS nvarchar(max)) 'action_desc',
	type,
	row_number() over 
	( partition BY call_req_id
		ORDER BY last_mod_dt ) rn
FROM
	act_log
WHERE
	DATEADD(ss, time_stamp + -14400, '01-JAN-1970') >= '01/01/2010 12:00 AM'
	AND DATEADD(ss, time_stamp + -14400, '01-JAN-1970') <= '07/31/2010 11:59 PM'
	AND type = 'TR'
	AND action_desc LIKE '% to ''Tier 2''%'
)

SELECT
	A.call_req_id,
	A.time_stamp,
	A.rn
FROM
	act_log_ack A
		INNER JOIN act_log_tran T
			ON A.call_req_id = T.call_req_id
		LEFT JOIN ca_contact ANL
			ON A.analyst = ANL.contact_uuid
WHERE 
	T.rn = 1
	AND A.time_stamp > T.time_stamp
	AND A.analyst IN
	(
	SELECT 
		MEM.contact_uuid
	FROM
		grpmem 
		INNER JOIN ca_contact GRP
			ON grpmem.group_id = GRP.contact_uuid
		INNER JOIN ca_contact MEM
			ON grpmem.member = MEM.contact_uuid
	WHERE
		GRP.last_name = 'Tier 2'
	)
GROUP BY
	A.call_req_id,
	A.time_stamp,
	A.rn
ORDER BY
	1

RESULTS extract

call_req_id	time_stamp	rn
cr:1041066083	1269611394	1
cr:1044845740	1263916396	2
cr:1044846255	1263914579	1
cr:1044861103	1264012249	1 <-
cr:1044861103	1264021382	2 <-
cr:1044861478	1264012015	1
cr:1044862323	1264011596	1
cr:1044862611	1264010784	1
cr:1044862692	1264010537	1
cr:1044862801	1264010246	1
cr:1044863089	1264009815	2
cr:1044863243	1264009049	1
cr:1044863500	1264008896	1
cr:1044893316	1272025369	4 <-
cr:1044905914	1266506905	3
cr:1044914094	1263913411	2

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shadowbreeze

Asked: 2010-09-01

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1 Solution

LVL 32

Brendt HessSenior DBACommented: 2010-09-01

Try this code. It changes your SELECT into another WITH statement, and uses it to filter itself.

WITH act_log_ack as 
(
SELECT
	call_req_id,
	analyst,
	time_stamp,
	CAST(action_desc AS nvarchar(max)) 'action_desc',
	type,
	row_number() over 
	( partition BY call_req_id
		ORDER BY last_mod_dt ) rn
FROM
	act_log 
WHERE
	DATEADD(ss, time_stamp + -14400, '01-JAN-1970') >= '01/01/2010 12:00 AM'
	AND DATEADD(ss, time_stamp + -14400, '01-JAN-1970') <= '07/31/2010 11:59 PM'
	AND type = 'ST'
	AND action_desc LIKE 'Status changed from ''Open'' %'
),

act_log_tran AS

(
SELECT
	call_req_id,
	analyst,
	time_stamp,
	CAST(action_desc AS nvarchar(max)) 'action_desc',
	type,
	row_number() over 
	( partition BY call_req_id
		ORDER BY last_mod_dt ) rn
FROM
	act_log
WHERE
	DATEADD(ss, time_stamp + -14400, '01-JAN-1970') >= '01/01/2010 12:00 AM'
	AND DATEADD(ss, time_stamp + -14400, '01-JAN-1970') <= '07/31/2010 11:59 PM'
	AND type = 'TR'
	AND action_desc LIKE '% to ''Tier 2''%'
),

act_log_result AS (

SELECT
	A.call_req_id,
	A.time_stamp,
	A.rn
FROM
	act_log_ack A
		INNER JOIN act_log_tran T
			ON A.call_req_id = T.call_req_id
		LEFT JOIN ca_contact ANL
			ON A.analyst = ANL.contact_uuid
WHERE 
	T.rn = 1
	AND A.time_stamp > T.time_stamp
	AND A.analyst IN
	(
	SELECT 
		MEM.contact_uuid
	FROM
		grpmem 
		INNER JOIN ca_contact GRP
			ON grpmem.group_id = GRP.contact_uuid
		INNER JOIN ca_contact MEM
			ON grpmem.member = MEM.contact_uuid
	WHERE
		GRP.last_name = 'Tier 2'
	)
GROUP BY
	A.call_req_id,
	A.time_stamp,
	A.rn
ORDER BY
	1
)

SELECT 
	A.call_req_id,
	A.time_stamp,
	A.rn
FROM act_log_result A
INNER JOIN (
	SELECT call_req_id, 
		MIN(time_stamp) min_ts
	FROM act_log_result
	GROUP BY call_req_id) Filt
	ON A.call_req_id = Filt.call_req_id

Open in new window

shadowbreezeAuthor Commented: 2010-09-01

No joy. But what you suggested makes sense. I know it's a really obvious set grouping, but my brain is mush.

call_req_id        time_stamp      rn  
cr:1041066083	1269611394	1
cr:1044845740	1263916396	2
cr:1044846255	1263914579	1
cr:1044861103	1264021382	2 <-
cr:1044861103	1264012249	1 <-
cr:1044861478	1264012015	1
cr:1044862323	1264011596	1
cr:1044862611	1264010784	1
cr:1044862692	1264010537	1
cr:1044862801	1264010246	1
cr:1044863089	1264009815	2
cr:1044863243	1264009049	1
cr:1044863500	1264008896	1
cr:1044893316	1272025369	4
cr:1044905914	1266506905	3

Open in new window

LVL 32

Brendt HessSenior DBACommented: 2010-09-01

AAAH! I missed a JOIN clause item. Add the line below at the bottom of the query. It should be:

ON A.call_req_id = Filt.call_req_id
AND a.time_stamp = min_ts ---<<<--- Add this

shadowbreezeAuthor Commented: 2010-09-01

Works perfectly. Excellent.

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SQL 2005 - Getting minimum using GROUP BY

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