Solved

Internet Explorer 8 crashes

Posted on 2010-09-01
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Last Modified: 2012-06-21
Internet explorer 8 crashes
here are the details of the problem, i recieve the following
Fault bucket 1728291009, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 8.0.7600.16385
P3: 4a5bc69e
P4: DpOtsPluginIe8.dll
P5: 5.0.0.3769
P6: 4b676980
P7: c00000fd
P8: 00099217
P9:
P10
0
Comment
Question by:cdubbcisco
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5 Comments
 
LVL 5

Expert Comment

by:apinet
ID: 33579827
Do you have a finger print reader?  If so Disabled DigitalPersona Plugin in IE 8
0
 

Author Comment

by:cdubbcisco
ID: 33579834
how do i do that?
thanks
0
 
LVL 5

Accepted Solution

by:
apinet earned 500 total points
ID: 33579900
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.

Click the Tools button, and then click Manage Add-ons.  Highlight the add in and disable it.
0
 

Author Comment

by:cdubbcisco
ID: 33580056
is this a know problem>?
0
 
LVL 5

Expert Comment

by:apinet
ID: 33580170
I'm not sure if it's a known problem but the DLL that was causing the crash is associated with the finger print plug in.
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