Solved

Internet Explorer 8 crashes

Posted on 2010-09-01
5
897 Views
Last Modified: 2012-06-21
Internet explorer 8 crashes
here are the details of the problem, i recieve the following
Fault bucket 1728291009, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 8.0.7600.16385
P3: 4a5bc69e
P4: DpOtsPluginIe8.dll
P5: 5.0.0.3769
P6: 4b676980
P7: c00000fd
P8: 00099217
P9:
P10
0
Comment
Question by:cdubbcisco
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 5

Expert Comment

by:apinet
ID: 33579827
Do you have a finger print reader?  If so Disabled DigitalPersona Plugin in IE 8
0
 

Author Comment

by:cdubbcisco
ID: 33579834
how do i do that?
thanks
0
 
LVL 5

Accepted Solution

by:
apinet earned 500 total points
ID: 33579900
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.

Click the Tools button, and then click Manage Add-ons.  Highlight the add in and disable it.
0
 

Author Comment

by:cdubbcisco
ID: 33580056
is this a know problem>?
0
 
LVL 5

Expert Comment

by:apinet
ID: 33580170
I'm not sure if it's a known problem but the DLL that was causing the crash is associated with the finger print plug in.
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question