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archive items missing (Outlook 2007)

A user at my company today came to me stating that items from their archives in Outlook 2007 are missing. There were several folders (and emails inside them) in the archive and just today, they have just gone missing. No auto archive settings were changed. No paths were changed either. The items are very important and need to be saved for reliability reasons. Our Exchange server is only 2003, so Archives must be stored locally.

-What causes this?
-How can I fix/retrieve these items?

tskelly082598

List of Outlook repair programs at the link below:

http://www.slipstick.com/problems/scanpst.asp

apinet

Archiving is done locally on the Outlook client. Do a search on the user's system for *.pst. All auto archive email is moved to a pst. The default location for that pst is in the users c:\documents and settings\usersprofile\local settings\application data\microsoft\outlook for windows xp.

tskelly082598

Possible to undelete some messages from deleted, inbox, and sent folders. See Fix from Microsoft below:

http://support.microsoft.com/kb/246153

chcw

Try to:

1. Use the search function in Outlook to search in your archived PST for the items you want, based on their subjects. Maybe the items are put in other folders or "Deleted Items" folder.

2. If you cannot find the items you want, then try

Advanced Outlook Repair

at

http://www.datanumen.com/aor/

to scan your archived PST file and see if it can recover the items you want.

NESTMIS

ASKER

I tried searching the entire drive for any .pst files so another one was not made by accident. I ran the advnaced outlook repair tool and it didn't bring back the items. Searching in Outlook did not find them either.

The user is very computer literate and would not have moved or deleted the items by accident.

ASKER CERTIFIED SOLUTION

tskelly082598

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