masterchief2004
asked on
Windows 7 wants to format USB HDD that works in XP
USB HDD works on windows XP and other Windows 7 machines. plug into my PC and i get the
"You need to format the disk in drive E before you can use it"
message. it pops up every 1-2 minutes. was working. i did windows updates and they broke it.
"You need to format the disk in drive E before you can use it"
message. it pops up every 1-2 minutes. was working. i did windows updates and they broke it.
Check disk management when you plug the device in, try switching the drive letter assoceated with the device to a different drive letter on the machine that is having the problem... Maybe there is a drive letter conflict...
In a machine that *works* check what the drive format is and post back.
I think this is a power problem. If your external usb hdd has a power port (5V), you may try to attach a 5V adapter (be careful with the poles) or an additional-special USB cable that supplies with 5V to the hdd and try. I had the same problem and an external adapter solved my problem. Some power supplys / motherboards does not supply enough voltage/current on USB ports.
VBDotNet: Beat me to my second question :) Nice.
Thanks :)
ASKER
Tried switching drive letter, but it does not appear in the disk management. The disk management windows takes a very log time to load; with USB HDD plugged in. I don't think power is an issue. at a friends suggestion i launched VMware and started an XP VM. XP loaded the device perfectly! VMware is runnign on the same laptop having the issue.
ASKER
The USB HDD is formatted NTFS.
Hmm...
1) What is the partition type ? (GPT, BASIC, dynamic?)
2) Are you sure there is no malware/virus... on your Win7 OS?
3) Did you chkdsk this USB HDD? Any errors?
1) What is the partition type ? (GPT, BASIC, dynamic?)
2) Are you sure there is no malware/virus... on your Win7 OS?
3) Did you chkdsk this USB HDD? Any errors?
ASKER
1) Basic partition
2) i ran AVG free edition and found none (have the latest update applied)
3) i am running chkdsk on the XP machine. i will advise if any errors are found.
- i am donwloading and installing malware bytes to check for other malware.
2) i ran AVG free edition and found none (have the latest update applied)
3) i am running chkdsk on the XP machine. i will advise if any errors are found.
- i am donwloading and installing malware bytes to check for other malware.
Do other usb mass storage devices work in this vista computer (thumb drive, other spinning disk?)
ASKER
-i have a 32gb flash drive and it works.
-i don't have another spinning usb HDD, but i need to purchase a USB HDD for work. I will try that on this laptop as well. could be a few hours.
-i don't have another spinning usb HDD, but i need to purchase a USB HDD for work. I will try that on this laptop as well. could be a few hours.
I would:
* Check my motherboard drivers (to load latest USB drivers)
* Scan with at least 3 different malware scanner (spybot, combofix, sysclean, malwarebytes, spywaredoctor)
* Check Event Viewer (system section) at the time I connected the USB drive that does not work
* Check Device Manager when I connected the drive and see where the device adds itself
* Check my motherboard drivers (to load latest USB drivers)
* Scan with at least 3 different malware scanner (spybot, combofix, sysclean, malwarebytes, spywaredoctor)
* Check Event Viewer (system section) at the time I connected the USB drive that does not work
* Check Device Manager when I connected the drive and see where the device adds itself
ASKER
-All drivers current
-no malware
-Device Manager: shows as USB device. Shown as RAW drive for 1/2 sec, then disappears.
-see event viewer log:
Log Name: System
Source: Disk
Date: 9/2/2010 10:39:55 AM
Event ID: 51
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: 06-CHINGON.SCSEngineers.co m
Description:
An error was detected on device \Device\Harddisk1\DR5 during a paging operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="32772">51</Eve ntID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2010-09-02T17: 39:55.5006 79600Z" />
<EventRecordID>68333</Even tRecordID>
<Channel>System</Channel>
<Computer>06-CHINGON.SCSEn gineers.co m</Compute r>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk1\DR 5</Data>
<Binary>030080000100000000 0000003300 04802D0100 000E0000C0 0000000000 0000000000 0000000000 000CC80D00 00000000FF FFFFFF0100 0000580000 0800000000 00200A1240 0320400000 00003C0000 00D044470B 80FAFFFF18 CE430780FA FFFF000000 0000000000 D01BDF0A80 FAFFFF90A5 B10B80FAFF FF3F000000 0000000028 000000003F 0000010000 0000000000 0000000000 0000000000 0000000000 0000000000 00000000</ Binary>
</EventData>
</Event>
Log Name: System
Source: Disk
Date: 9/2/2010 10:39:57 AM
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 06-CHINGON.SCSEngineers.co m
Description:
The driver detected a controller error on \Device\Harddisk1\DR6.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</Eve ntID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2010-09-02T17: 39:57.5417 96400Z" />
<EventRecordID>68340</Even tRecordID>
<Channel>System</Channel>
<Computer>06-CHINGON.SCSEn gineers.co m</Compute r>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk1\DR 6</Data>
<Binary>0E0080000100000000 0000000B00 04C0030100 0000000000 0000000000 082D000000 0000000000 008FC80D00 00000000FF FFFFFF0600 0000580000 0000000000 0000061208 0000100000 00003C0000 0000000000 00000000C0 7F410A80FA FFFF000000 0000000000 1010DD0A80 FAFFFF0000 0000000000 0000000000 0000000000 0000000000 0000000000 0000000000 0000000000 0000000000 0000000000 0000000000 00000000</ Binary>
</EventData>
</Event>
-no malware
-Device Manager: shows as USB device. Shown as RAW drive for 1/2 sec, then disappears.
-see event viewer log:
Log Name: System
Source: Disk
Date: 9/2/2010 10:39:55 AM
Event ID: 51
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: 06-CHINGON.SCSEngineers.co
Description:
An error was detected on device \Device\Harddisk1\DR5 during a paging operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="32772">51</Eve
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2010-09-02T17:
<EventRecordID>68333</Even
<Channel>System</Channel>
<Computer>06-CHINGON.SCSEn
<Security />
</System>
<EventData>
<Data>\Device\Harddisk1\DR
<Binary>030080000100000000
</EventData>
</Event>
Log Name: System
Source: Disk
Date: 9/2/2010 10:39:57 AM
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 06-CHINGON.SCSEngineers.co
Description:
The driver detected a controller error on \Device\Harddisk1\DR6.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</Eve
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2010-09-02T17:
<EventRecordID>68340</Even
<Channel>System</Channel>
<Computer>06-CHINGON.SCSEn
<Security />
</System>
<EventData>
<Data>\Device\Harddisk1\DR
<Binary>0E0080000100000000
</EventData>
</Event>
It seems like a driver error.
I think it might be the built-in driver in Win7 for this device/controller chip.
Did this hard disk always give this error/behaivour on this Win7 machine, or it was working before?
I think it might be the built-in driver in Win7 for this device/controller chip.
Did this hard disk always give this error/behaivour on this Win7 machine, or it was working before?
ASKER
It was working before, windows update broke it.
I bought a seagate USB hdd and seems to work fine. I think this is a ms issue. I have reported it, but do you have solutions?
I bought a seagate USB hdd and seems to work fine. I think this is a ms issue. I have reported it, but do you have solutions?
I think the same (MS-Driver or other software issue).
First thing looks suspicious is the driver for this USB hard disk's USB2SATA or USB2IDE interface chip.
Since they don't release drivers on the manufacturer page (because it's already in windows driver archive) for USB hard disks, I think you must find a way to remove this driver's inf, dll & sys files and copy the same files from another working Win7 computer.
It may be something else too but right now this is all that I can think of...
First thing looks suspicious is the driver for this USB hard disk's USB2SATA or USB2IDE interface chip.
Since they don't release drivers on the manufacturer page (because it's already in windows driver archive) for USB hard disks, I think you must find a way to remove this driver's inf, dll & sys files and copy the same files from another working Win7 computer.
It may be something else too but right now this is all that I can think of...
The other thing you can try is see if they have XP drivers and force Win7 to use them. XP needed mass storage driver support back in the pre SP1 days and so many manufactures had USB driver packs for them.
It might get you going until you ditch the chassis ;)
It might get you going until you ditch the chassis ;)
ASKER
-the device has both USB and eSATA connections into it.
-if i copy drivers from another win7 PC, what files am i looking for?
-if i copy drivers from another win7 PC, what files am i looking for?
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ASKER
see my comment above. i have found a solution to the problem.
ASKER
.