Hp 9050 paper jam error 10.11.07

Posted on 2010-09-01
Medium Priority
Last Modified: 2013-12-15
I am getting a consistent paper jam error code 10.11.07, I have cleared the paper path throughly. One solution is that the Vertical transfer unit sensor may be bad, not sure how to test. This problem seems to apply to tray 4 only!!. When I unplug the lower power supply cord, I can run the system diagnostic with no errors. Any ideas???

Thanks Hobson Beeman
Question by:HDBee3
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Accepted Solution

ProfessorBindokas earned 2000 total points
ID: 33611343

Assume you meant error code 13.11.07 "jam in input accessory"?  If there is no actual jam, it most likely is an issue with the vertical transfer unit sensor.  First, check to see if the sensor itself is properly seated.  It's held in place with two small "claws" on either side, which are easy to unseat if someone uses a bit of force in clearing a paper jam.  It should just gently push back into place and you'll hear a small "click".  Happened to us once and went just about mad looking for the problem.  Also, there is a tiny spring holding the left side of the sensor itself, it sometimes gets unhooked if a user loses their temper in clearing a jam.  Check to see if the spring is in place.  If the spring is snapped, you'll have to replace the sensor (pricey...), or can try to improvise with a small 0,5 cm rubber band carefully looped in place of the spring.
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Expert Comment

ID: 33752769
Hi, you have not revisited this question in a long time.  Were you able to solve the problem?  Is there any additional information you need?

Author Closing Comment

ID: 33900948
The small spring had come losse, probably like you said because the ripped the jammed paper out. I found it in the bottom of tray 4. Removed the TU sensor assembly and reinstalled the spring!!! It worked the error went away. Also installed new roller kits for all trays. Thanks, you were right on target with the solution.

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