Canon ImageRunner will not scan to email.
Posted on 2010-09-01
Looking for any suggestions on this one. Company Canon ImageRunner C3480 trying to setup to send scan to email. LDAP appears to be working fine (I make that assumption because I can search for people in the directory successfully) but (again, another assumption) that things fail with SMTP. As soon as the scan finishes, it makes an attempt to send the scan as an email, and always fails. No specific error messages, no logging that I can find ( another assumption - is logging even possible on this model Canon?). I've tried modifying the SMTP account being used without success. I do notice something interesting - in the setup, there isn't anything that appears to point to the actual SMTP server that populating makes any difference.
Any help, or any more information needed? Happy to provide whatever you need.
Microsoft Environment, of course.