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Error while running crystal reports in crystal viewer.

Posted on 2010-09-01
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Last Modified: 2012-05-10
the below mentioned error comes up when a report with more data is run in crystal viewer.

It take atleast 4 min when executed in 'Crystal Applications'

"Your request was cancelled. Reasons for the cancellation are shut down of the server or inactivity. Please try again later." [On Cache/Page server: Myserver.Cacheserver]
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Question by:nreich
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10 Comments
 
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Expert Comment

by:mlmcc
ID: 33581096
What viewing application are you using?

mlmcc
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Author Comment

by:nreich
ID: 33581110
crystal viewer
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Expert Comment

by:mlmcc
ID: 33581297
Is that a third party application?

mlmcc
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Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

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Author Comment

by:nreich
ID: 33581355
No It comes along with crystal enterprise. we are using crystal enterprise 9
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Expert Comment

by:mlmcc
ID: 33581800
Are you using InfoView?

mlmcc
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Author Comment

by:nreich
ID: 33586111
Sorry for the delayed reply. Thank you mlmcc for all your assistance. No, we are not using Infoview. Actually i have no idea on that. Does infoview come along with crystal enterprise?
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LVL 100

Expert Comment

by:mlmcc
ID: 33608686
Infoview is part of Crystal Enterprise but I don't know if it is the only viewer.

I'll try to attract a CE expert.

mlmcc
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LVL 16

Expert Comment

by:wykabryan
ID: 33617056
This error usually results in a problem with the BOE backend. Either there is a problem in the report, the set up of the report, or a configuration issues with BOE. I would start by troubleshooting the report and the set up of the report.
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Author Comment

by:nreich
ID: 33617533
let me give you a clear picture. The report is linked to a stored proceedure (sql server 2008) through ODBC connection. It has 20 fields in which 15 are user built functions. when this function is executed in management studio (tool for sql server 2008) it just takes 1 min to retrive the results. and as i mentioned above in 'crystal application' it takes atleast 4 min to run. But in crystal viewer it throws the above message.

Since the error is mentioning cache server, Below are the settings in CMC for cache server.

Maximum Cache Size Allowed (KBytes):  980000
Maximum Simultaneous Processing Threads:  Unlimited
Minutes Before an Idle Job is Closed:  20
Minutes Between Refreshes from Database:  10 - Viewer Refresh Always Hits Database


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Accepted Solution

by:
nreich earned 0 total points
ID: 33735684
i got the solution. i changes the 'Maximum Simultaneous Processing Threads' to 25 and the report started working.
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