A few months back I installed a 2003 terminal server. The users keep complaining about how slow it is. Opening applications, switching back and forth between applications, typing faster then the server, etc. I have followed a few Microsoft KB articles but nothing seems to have helped. I originally thought this was related to an Outlook plugin for a web based CMS they use but now I'm not so sure. In the following KB article http://support.microsoft.com/kb/324446
the first two bullet points are spot on. Users are experiencing a lot of lag and slow/delayed response.
When a user types in a document, characters do not appear on the screen until this pause has ended
Keyboard input and mouse input are queued, but they are not processed until this pause has ended.
I made all the registry changes mentioned and rebooted the server. I attempted to turn on the "Enable Advanced Performance" option but my driver won't allow it.
Commonly run applications are Office 2007, Adobe Standard, Quickbooks Enterprise. All applications are licensed for Terminal Services. I have Vipre from Sunbelt Software installed and have confirmed is supported for TS. I have also followed Sunbelt's best practices documentation and given the TS a separate policy. I have removed all scans and tried to make it as lean as possible.
Any help would be greatly appreciated. Please let me know any other information you may need. I can provide screenshots, etc. upon request.
Intel Xeon E5520 @ 2.27GHz
16GB of RAM
I have attached an image from the Task Manager. This is what it looks like all day. When user's call in there does not seem to be a rises in processor or memory utilization. There are approx. 30 users setup but typically not all logged in at the same time.