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Entourage e-mails are in a different language

Posted on 2010-09-01
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Last Modified: 2012-05-10
Hello,
 
 For some reason one of my clients is recieving e-mails in chinese. He has never done anything to his Macbook to make it display in chinese. The weird part is that its intermitten, some of his emails will be in English and some in Chinese. I've checked his region and language settings in Entourage and they are correct(set in English). I had him access outlook webmail and the e-mails are the same. Another weird this is that in the header where it says "to" the address is in chinese but the "From" is in english. Ive hit a wall and Im not sure what else to check. Anyone have any ideas?
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Question by:pfranco14
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Expert Comment

by:maximus5328
ID: 33582184
Have you checked what language is selected in Outool Web Access > Options > Regional Settings?
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Author Comment

by:pfranco14
ID: 33582461
Yes the regional settings are correct.
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Author Comment

by:pfranco14
ID: 33582623
I just found out the recipient replys back with a blackberry from the UK does that affect anything?
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Assisted Solution

by:maximus5328
maximus5328 earned 500 total points
ID: 33585787
The problem could be originating on the senders side.
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pfranco14 earned 0 total points
ID: 33588097
I was thinking that but I wasn't so sure if I missed on checking other settings.
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Expert Comment

by:maximus5328
ID: 33592249
Can you look at the source of the message (in Entourage you can do this by going to Message menu > Source)? How do the headers look there?
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Author Comment

by:pfranco14
ID: 33845445
Please close this the issue has been solved.
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