Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Entourage e-mails are in a different language

Posted on 2010-09-01
Last Modified: 2012-05-10
 For some reason one of my clients is recieving e-mails in chinese. He has never done anything to his Macbook to make it display in chinese. The weird part is that its intermitten, some of his emails will be in English and some in Chinese. I've checked his region and language settings in Entourage and they are correct(set in English). I had him access outlook webmail and the e-mails are the same. Another weird this is that in the header where it says "to" the address is in chinese but the "From" is in english. Ive hit a wall and Im not sure what else to check. Anyone have any ideas?
Question by:pfranco14
  • 4
  • 3
LVL 13

Expert Comment

ID: 33582184
Have you checked what language is selected in Outool Web Access > Options > Regional Settings?

Author Comment

ID: 33582461
Yes the regional settings are correct.

Author Comment

ID: 33582623
I just found out the recipient replys back with a blackberry from the UK does that affect anything?
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

LVL 13

Assisted Solution

maximus5328 earned 500 total points
ID: 33585787
The problem could be originating on the senders side.

Accepted Solution

pfranco14 earned 0 total points
ID: 33588097
I was thinking that but I wasn't so sure if I missed on checking other settings.
LVL 13

Expert Comment

ID: 33592249
Can you look at the source of the message (in Entourage you can do this by going to Message menu > Source)? How do the headers look there?

Author Comment

ID: 33845445
Please close this the issue has been solved.

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

iCloud Drive was introduced after iOS 8 was launched last year. This drive is Apple’s online storage device that lets users sync their files and access them from all their Apple devices.   There is a lot of data that is not automatically backed up…
In this article we have discussed about the OS X EI Capitan and how to fix Wi-Fi issue in OS X El Capitan. We have explained how to delete system level preferences and create a new Wi-Fi location to resolve Wi-Fi issue.
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question