TP_Admin
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Unable to access OWA. A problem occurred while trying to use your mailbox. Please contact technical support for your organization.
Hi all -
I'm having some issues w certain users trying to access their OWA. This only happens for some and not all. Here is the error message they get when trying to access:
"A problem occurred while trying to use your mailbox. Please contact technical support for your organization. "
when clicking show details - here is the detailed information on the error:
"Request
Url: https://server:443/owa/lang.owa
User host address: xxx.xxx.xxx.xxx
Exception
Exception type: Microsoft.Exchange.Data.St orage.Stor agePermane ntExceptio n
Exception message: There was a problem accessing Active Directory.
Call stack
Microsoft.Exchange.Data.St orage.Exch angePrinci pal.Save()
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchLang uagePostLo cally(OwaC ontext owaContext, OwaIdentity logonIdentity, CultureInfo culture, String timeZoneKeyName, Boolean isOptimized)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchLang uagePostRe quest(OwaC ontext owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Pr epareReque stWithoutS ession(Owa Context owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.In ternalDisp atchReques t(OwaConte xt owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchRequ est(OwaCon text owaContext)
System.Web.HttpApplication .SyncEvent ExecutionS tep.System .Web.HttpA pplication .IExecutio nStep.Exec ute()
System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
Inner Exception
Exception type: Microsoft.Exchange.Data.Di rectory.AD OperationE xception
Exception message: Active Directory operation failed on dcserver2. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
Call stack
Microsoft.Exchange.Data.Di rectory.AD Session.An alyzeDirec toryError( PooledLdap Connection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
Microsoft.Exchange.Data.Di rectory.AD Session.Ex ecuteModif icationReq uest(ADRaw Entry entry, DirectoryRequest request, ADObjectId originalId)
Microsoft.Exchange.Data.Di rectory.AD Session.Sa ve(ADObjec t instanceToSave, IEnumerable`1 properties)
Microsoft.Exchange.Data.St orage.Exch angePrinci pal.Save()
Inner Exception
Exception type: System.DirectoryServices.P rotocols.D irectoryOp erationExc eption
Exception message: The user has insufficient access rights.
Call stack
System.DirectoryServices.P rotocols.L dapConnect ion.Constr uctRespons e(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
System.DirectoryServices.P rotocols.L dapConnect ion.SendRe quest(Dire ctoryReque st request, TimeSpan requestTimeout)
Microsoft.Exchange.Data.Di rectory.Po oledLdapCo nnection.S endRequest (Directory Request request, LdapOperation ldapOperation)
Microsoft.Exchange.Data.Di rectory.AD Session.Ex ecuteModif icationReq uest(ADRaw Entry entry, DirectoryRequest request, ADObjectId originalId)"
I dont know what happened or how it happened - the only thing I was able to pin point, is that the users who can access OWA have the Exchange Recipient group to their security - the ones that cant, dont. However, the group is located at the top level of AD (domainname.local) and is set to apply the same rights to all objects and all childs objects.
Anyone know what I can do to get this resolved quick?
Thanks,
~Dom
I'm having some issues w certain users trying to access their OWA. This only happens for some and not all. Here is the error message they get when trying to access:
"A problem occurred while trying to use your mailbox. Please contact technical support for your organization. "
when clicking show details - here is the detailed information on the error:
"Request
Url: https://server:443/owa/lang.owa
User host address: xxx.xxx.xxx.xxx
Exception
Exception type: Microsoft.Exchange.Data.St
Exception message: There was a problem accessing Active Directory.
Call stack
Microsoft.Exchange.Data.St
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
System.Web.HttpApplication
System.Web.HttpApplication
Inner Exception
Exception type: Microsoft.Exchange.Data.Di
Exception message: Active Directory operation failed on dcserver2. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
Call stack
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.St
Inner Exception
Exception type: System.DirectoryServices.P
Exception message: The user has insufficient access rights.
Call stack
System.DirectoryServices.P
System.DirectoryServices.P
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.Di
I dont know what happened or how it happened - the only thing I was able to pin point, is that the users who can access OWA have the Exchange Recipient group to their security - the ones that cant, dont. However, the group is located at the top level of AD (domainname.local) and is set to apply the same rights to all objects and all childs objects.
Anyone know what I can do to get this resolved quick?
Thanks,
~Dom
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