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Unable to access OWA.  A problem occurred while trying to use your mailbox. Please contact technical support for your organization.

Posted on 2010-09-01
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Last Modified: 2012-05-10
Hi all -

I'm having some issues w certain users trying to access their OWA.  This only happens for some and not all.  Here is the error message they get when trying to access:

"A problem occurred while trying to use your mailbox. Please contact technical support for your organization. "

when clicking show details - here is the detailed information on the error:


"Request
Url: https://server:443/owa/lang.owa
User host address: xxx.xxx.xxx.xxx

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: There was a problem accessing Active Directory.

Call stack

Microsoft.Exchange.Data.Storage.ExchangePrincipal.Save()
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostLocally(OwaContext owaContext, OwaIdentity logonIdentity, CultureInfo culture, String timeZoneKeyName, Boolean isOptimized)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Exchange.Data.Directory.ADOperationException
Exception message: Active Directory operation failed on dcserver2. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0

Call stack

Microsoft.Exchange.Data.Directory.ADSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)
Microsoft.Exchange.Data.Directory.ADSession.Save(ADObject instanceToSave, IEnumerable`1 properties)
Microsoft.Exchange.Data.Storage.ExchangePrincipal.Save()

Inner Exception
Exception type: System.DirectoryServices.Protocols.DirectoryOperationException
Exception message: The user has insufficient access rights.

Call stack

System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)"

I dont know what happened or how it happened - the only thing I was able to pin point, is that the users who can access OWA have the Exchange Recipient group to their security - the ones that cant, dont.  However, the group is located at the top level of AD (domainname.local) and is set to apply the same rights to all objects and all childs objects.

Anyone know what I can do to get this resolved quick?

Thanks,

~Dom
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Question by:TP_Admin
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2 Comments
 

Author Comment

by:TP_Admin
ID: 33581740
Also - the Exchange Enterprise and Exchange Servers groups are missing from the Security tab of the users.
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LVL 9

Accepted Solution

by:
v_9mhdrf earned 2000 total points
ID: 33583247
Please try running setup.com /preparedomain command from Command prompt.
Using Exchange setp cd. I too faced the similar kind of issue and end with setup.com /Preparedomain command.
Please try this and revert back if you still face the same issue.
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