I am now working on an HP Pavilion DV2500 laptop that is running Windows Vista Home Premium 64bit.
About a week ago, it was brought in for a cleanup and and overheating problem. I had ran all of my scans and removed all the infections (I think) and also used some compressed air to clean out the dust to stop the overheating problem.
Before I had the customer come pick up the system, the Ethernet port was working fine as well as the Wireless card. Now the wireless card was having problems and I fixed that with an update for the driver but i cannont get the Ethernet card to see that there is a cable plugged into it.
I have tried doing a TCP/IP stack repair and still not working.
Also I have tried to uninstall the driver and reinstall. Still Nothing
When I open the network adapter settings it there shows that it is getting some kind of signal but says that the IPv4 Connectivity is not connected as well as the IPv6.
Now it does say taht the media state is enabled and the duration is counting up as well as the speed show 100 Mbps, with no packets sent or received.
When I hit the diagnose option it gives me the following:
"The network adapter "Local Area Connection" is not correctly configured to use the IP protocol." And below that it says
"Make sure you Internet Protocol Bindins are correct. Ensure that "Internet Protocol Version 4 (TCP/IPv4)" and "Internet Protocol VBersion 6 (TCP/IPv6)" are selected in the configuration for the network adapter Local Area Connection" Click here to open the adapters configuration setting.
Now all setting are set back to the default and still no luck.
Any help is great and thanks ahead of time