Symantec Endpoint Unable to communicate with the reporting component

I have recently installed (and re-installed to attempt to fix) Symantec Endpoint on a Windows 2008 machine.  I continue to receive the error:
 Unable to communicate with the reporting component

I have tried both articles:

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/32a9ac7fc1ff64b8882574fa007a946b?OpenDocument

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101711103548

I am able to connect to the ODBC database.  I have tried other methods mentioned and am still getting the error.  The only thing I can think that might be an issue is in IIS when testing authentication, I get this:

The server is configured to use pass-through authentication with a built-in account to access the specified physical path. However, IIS Manager cannot verify whether the built-in account has access. Make sure that the application pool identity has Read access to the physical path. If this server is joined to a domain, and the application pool identity is NetworkService or LocalSystem, verify that <domain>\<computer_name>$ has Read access to the physical path. Then test these settings again.

I added the computer name (with the $), LOCAL SERVICE, and NETWORK SERVICE and still get this particular error as well as the Symantec error.  I have tried to switch to a domain admin and password which solves the IIS error, but the Symantec error persists.

Thanks in advance