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Word 2000 Document has embedded network item that crashes word on other compters

Posted on 2010-09-01
Medium Priority
Last Modified: 2012-05-10
OK, so maybe that was the worst question title ever, but I honestly don't know how to explain this in a short phrase.

A customer has Word 2000 on her computer. Her IP address is, and the document she's editing is on her office server at She sent me the file, and my word 2007 hung. I tried it on another computer here, and it hung as wel, but I thought I caught a glimpse of something about 192.168. something in Word's status bar.

My office network is 192.168.0.whatever, so the 192.168.1.x addresses are meaningless here. I fired up wireshark, and sure enough, I can see that when I attempt to open this document, my computer is attempting to talk netbios with It then tries to talk to port 80. After about 5 minutes of getting nowhere, the document finally opens and looks normal. I then tried saving it as a new filename and re-opening it, and the same thing happens.

I have attached the file in question, though this also happens with other files.

What's going on here, and how do I make it stop?

Question by:1_21gigawatts
  • 3
  • 3

Author Comment

ID: 33582913
New detail -
The file openes fine in Lotus Symphony Documents. If I then save it from there, it opens ok in word. Obviously lotus is ignoring something in the file, but what?

The goal here is to fix her computer so that she's making files that other people can open.
LVL 50
ID: 33582962

trying to open this with Word 2010 I see a path in the opening splash:

"Contacting:\\\pumping\Pumping Solutions\Sales\10 Quotes"

Still trying to load the document. There's probably a link to something in the template. Stand by, I'll be back.

cheers, teylyn
LVL 50

Accepted Solution

Ingeborg Hawighorst (Microsoft MVP / EE MVE) earned 2000 total points
ID: 33582997
The document is based on a template, and that template is not embedded with the document. The template name is

\\\pumping\Pumping Solutions\Sales\10 Quotes\New Pump Letter Head.dot

So, when the document is opened, it actually tries to contact the server location of the .dot file

Does that help?

cheers, teylyn
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Author Comment

ID: 33583028
So, How to fix that in word 2000?

Author Comment

ID: 33583069
OK, I think I got it.

Tools -> Templates -> Attach -> Open -> OK

Is there a better way?
LVL 50
ID: 33583080
See here: http://www.shaunakelly.com/word/sharing/willmyformatchange.html especially item 1.2

cheers, teylyn

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