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IT Support Desk Software

Posted on 2010-09-02
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Last Modified: 2012-05-10
Hi All,

i'm after some IT support desk software, ideally freeware but i dont mind paying a oneoff fee - will not consider a subscription service.

ive googled a bit but can find anythig i like the look of or that isnt subscription based.

It should be an online based software that i could possible integrate into my own domain name
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Question by:bede123
6 Comments
 
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by:GhostyElf
GhostyElf earned 125 total points
ID: 33584549
try using sysaid or alternatively use Joomla and buy the billets component
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LVL 95

Assisted Solution

by:Lee W, MVP
Lee W, MVP earned 125 total points
ID: 33584567
There are several open source options.  And of course, you can look at the spiceworks component.  OsTicket, OTRS, and the others listed here: http://www.opensourcehelpdesklist.com/

NOTE: Free of license fee doesn't mean free... when you could be billing for your time, spending it implementing a "free" ticketing system is COSTING you billable time.
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Author Comment

by:bede123
ID: 33584581
Thank you both.

why didnt i think of Joomla! doh! its being installed behind a joomla site anway so that makes sence.

however ive split the points between ou both because there is loads to investigate at http://www.opensourcehelpdesklist.com/ so i may choose software from there.

thanks guys
zac
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Mike Thomas earned 130 total points
ID: 33584587
I see spicworks mentioned a lot of late, seems to be very popular and they have many tools available.

http://www.spiceworks.com/free-help-desk-software/
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LVL 25

Assisted Solution

by:madunix
madunix earned 120 total points
ID: 33591943
look @ my list

Spiceworks      www.spiceworks.com      Open-Source
PHPmyInventory      phpmyinventory.sourceforge.net      Open-Source
NetInvent      sourceforge.net/projects/netinvent/      Open-Source
GLPI         glpi-project.org      Open-Source
Domain Technologie Control      www.gplhost.com      Open-Source
SOSOS      home.hot.rr.com      Open-Source
PC Inventory Advisor      www.clearapps.com      Properity
IT Asset Management      www.vector-networks.com      Properity
NEWT Professionals      www.komodolabs.com      Properity
Network Inventory Monitor      www.kviptech.com      Properity
Desk Center      www.deskcenter-solutions.net      Properity
Network inventory Explorer      www.10-strike.com      Properity
Network Asset Tracker      www.misutilities.com      Propriety
EMCO Network Inventory      www.emco.is      Properity
SystemHound      www.systemhound.com      Properity
ADMLINK Network Inventory      www.admlink.com      Properity
Total Network Inventory      www.softinventive.com      Propriety
E-Z Audit      www.ezaudit.net      Propriety
LogInventory      www.loginventory.com      Propriety
ServiceDesk Plus      www.manageengine.com      Propriety
Global Network Inventory      www.magnetosoft.com      Propriety
Autotask      www.autotask.com      Propriety
AdRem Inventory      www.adremsoft.com      Propriety
Alloy      www.alloy-software.com      Propriety
Assyst      www.axiossystems.com      Propriety
DEKSI Network Inventory       www.deksoftware.com      Propriety
Belarc Advisor      www.belarc.com      Propriety
Steel Inventory      www.steelsonic.com      Propriety
IQNetscan      www.iquate.com      Propriety
Dude      mikrotik.com/thedude.php      Propriety
SysAID      www.ilient.com      Propriety

Personal recommendation is using Spiceworks.
http://www.spiceworks.com/
http://www.clearapps.com/
http://www.belarc.com/
http://www.ocsinventory-ng.org/
http://www.sisoftware.net
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Author Comment

by:bede123
ID: 33594655
it has to be spiceworks guys. i fantastic! it does everything and more - for free! you cant ask fort more than that.
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