?
Solved

Vista Business explorer.exe APPCRASH error

Posted on 2010-09-02
4
Medium Priority
?
836 Views
Last Modified: 2012-05-10
Morning All,

I have a laptop on windows vista business, and keep recieving an explorer.exe APPCRASH error on a daily basis. I will show a report below:

Problem signature
Problem Event Name:      APPCRASH
Application Name:      Explorer.EXE
Application Version:      6.0.6001.18164
Application Timestamp:      4907e242
Fault Module Name:      ntdll.dll
Fault Module Version:      6.0.6001.18000
Fault Module Timestamp:      4791a7a6
Exception Code:      c0000005
Exception Offset:      000659c3
OS Version:      6.0.6001.2.1.0.256.6
Locale ID:      2057
Additional Information 1:      40d4
Additional Information 2:      4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3:      40d4
Additional Information 4:      4062ad41ec8067256aa4c5e2b56d3c79


Does anybody know what is causing this to happen and how it can be resolved?  I have also attached a text file including a few of the other problem reports.

Hope somebody can help with this.

Thanks.


explorer-errors.txt
0
Comment
Question by:choy77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 4

Expert Comment

by:vickzz
ID: 33585775
Use Autoruns to disable Explorer Shell Extensions and see if it still crashes.

http://download.sysinternals.com/Files/Autoruns.zip
0
 

Author Comment

by:choy77
ID: 33586104
Hi Vickzz, are there any implications of disabling the explorer shell extensions?  And do you know why these crashes are happening?

Thanks.
0
 
LVL 4

Accepted Solution

by:
vickzz earned 2000 total points
ID: 33586714
Shell extensions are typically Apps or Softwares provided extensions which hook in to explorer to provide better GUI Support. So disabling them will disable shell options related to their Apps.
I.e. You disabled WinZip Shell Ext. then when you right click the file you may not see the option related to WinZip.
to Further troubleshoot the same you may want to update the software version provided by vendor and Explorer.exe on the Windows.

Crash may happen if DLLs calling APIs are not functioning correctly thus Explorer Crashes and restarts.

There is a major possibility of any Malware existence as well.
0
 

Author Closing Comment

by:choy77
ID: 33734984
Malware was causing the problem
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi All Just a quick one for everybody. I was recently looking into setting the default User Account Picture for all my vista clients within the network but on closer inspection the group policy setting only allows you to set the default pictur…
So who is this article for? If you are like most of the computer users out there, you probably only realize the meaning of 'System maintenance' after something goes wrong. This article is for you if you care about keeping your system working opti…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Suggested Courses
Course of the Month12 days, 14 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question