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Vista Business explorer.exe APPCRASH error

Posted on 2010-09-02
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Last Modified: 2012-05-10
Morning All,

I have a laptop on windows vista business, and keep recieving an explorer.exe APPCRASH error on a daily basis. I will show a report below:

Problem signature
Problem Event Name:      APPCRASH
Application Name:      Explorer.EXE
Application Version:      6.0.6001.18164
Application Timestamp:      4907e242
Fault Module Name:      ntdll.dll
Fault Module Version:      6.0.6001.18000
Fault Module Timestamp:      4791a7a6
Exception Code:      c0000005
Exception Offset:      000659c3
OS Version:      6.0.6001.2.1.0.256.6
Locale ID:      2057
Additional Information 1:      40d4
Additional Information 2:      4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3:      40d4
Additional Information 4:      4062ad41ec8067256aa4c5e2b56d3c79


Does anybody know what is causing this to happen and how it can be resolved?  I have also attached a text file including a few of the other problem reports.

Hope somebody can help with this.

Thanks.


explorer-errors.txt
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Question by:choy77
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LVL 4

Expert Comment

by:vickzz
ID: 33585775
Use Autoruns to disable Explorer Shell Extensions and see if it still crashes.

http://download.sysinternals.com/Files/Autoruns.zip
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Author Comment

by:choy77
ID: 33586104
Hi Vickzz, are there any implications of disabling the explorer shell extensions?  And do you know why these crashes are happening?

Thanks.
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Accepted Solution

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vickzz earned 500 total points
ID: 33586714
Shell extensions are typically Apps or Softwares provided extensions which hook in to explorer to provide better GUI Support. So disabling them will disable shell options related to their Apps.
I.e. You disabled WinZip Shell Ext. then when you right click the file you may not see the option related to WinZip.
to Further troubleshoot the same you may want to update the software version provided by vendor and Explorer.exe on the Windows.

Crash may happen if DLLs calling APIs are not functioning correctly thus Explorer Crashes and restarts.

There is a major possibility of any Malware existence as well.
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Author Closing Comment

by:choy77
ID: 33734984
Malware was causing the problem
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